Slot Manager

Royal Caribbean Group; Friuli-Venezia Giulia; On-site; EUR 42,000 - 65,000; Full time

Job summary

Royal Caribbean Group seeks a Slot Manager to supervise the casino slot machine, arcade, and ShipShape gym equipment servicing teams aboard our ships. You will coordinate technicians and ensure guests receive courteous, professional service.

Preferred candidates have supervisory experience in casino environments, training in repair of electrical/mechanical/electronic equipment, and strong guest service skills. High school diploma or equivalent preferred.

Qualifications

• Supervisory experience of slot technicians in a casino environment.
• Formal training in repair and troubleshooting of electrical, mechanical and/or electronic equipment.
• Slot technician work experience in live casinos preferred.
• Ability to read safety rules, instructions for use and maintenance of tools and equipment, and mechanical drawings.

Responsibilities

• Oversee and coordinate slot machine, arcade and ShipShape gym equipment servicing.
• Motivate and manage an international team of slot technicians.
• Ensure courteous, professional service to guests and adherence to safety protocols.

Skills

Supervisory experience

Customer service

Communication skills

Math ability

Cash handling

HR/policy knowledge

Team leadership

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment

preferred.

• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance

of tools and equipment, and methods and procedures in mechanical

drawings.

• Proven customer service skills to interact appropriately with guests in a

considerate, professional and positive manner by showing concern and

listening actively.

• Ability to communicate tactfully with guests, department heads and

shipboard employees to resolve problems and negotiate resolutions.

• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and

compute slot machine percentages.

• Ability to learn and utilize knowledge of policies and practices involved in

the human resources function. Ability to supervise an international team of

Slot Technicians in a positive and productive manner by motivating,

developing and managing employees as they work. Ability to utilize and

administer the disciplinary action process through coaching and counseling

to improve performance or recommend termination of employment.

• Working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word.

• Completion of high school or basic education equivalency preferred.