Slot Manager

Royal Caribbean Group; Como; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group in Como, Italy, is seeking a Slot Manager to supervise and coordinate the activities of the Casino slot machines, Arcade, and ShipShape gym equipment servicing functions, ensuring courteous and professional service to guests aboard the ship.

You will lead an international team of slot technicians, enforce safety rules, and develop staff through coaching and performance management, while communicating with guests and shipboard departments to resolve issues and maintain

Competenze

• Formal training in repair and troubleshooting of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact with guests in a considerate, professional manner.
• Ability to communicate with guests, department heads and shipboard employees to resolve problems.

Mansioni

• Supervise and coordinate slot machine, arcade, and ShipShape gym equipment servicing.
• Ensure courteous, professional service to guests.
• Communicate tactfully with guests, department heads and shipboard employees to resolve problems.
• Maintain safety and compliance with rules; supervise an international team.
• Ability to stand for extended periods and manage currency handling.

Conoscenze

Supervisory experience

Customer service

Communication

Stand for long periods

Basic math / currency handling

HR policy knowledge

Team leadership

Computer literacy (Excel/Word)

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

Descrizione del lavoro

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment

preferred.

• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance

of tools and equipment, and methods and procedures in mechanical

drawings.

• Proven customer service skills to interact appropriately with guests in a

considerate, professional and positive manner by showing concern and

listening actively.

• Ability to communicate tactfully with guests, department heads and

shipboard employees to resolve problems and negotiate resolutions.

• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and

compute slot machine percentages.

• Ability to learn and utilize knowledge of policies and practices involved in

the human resources function. Ability to supervise an international team of

Slot Technicians in a positive and productive manner by motivating,

developing and managing employees as they work. Ability to utilize and

administer the disciplinary action process through coaching and counseling

to improve performance or recommend termination of employment.

• Working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word.

• Completion of high school or basic education equivalency preferred.