Casino Supervisor

Royal Caribbean Group; Roma; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group seeks a Casino Dealer Supervisor to oversee casino gaming tables aboard our ships, including Blackjack, Roulette, Caribbean Stud Poker, and Dice. You will ensure service standards and smooth operation of table games for guests.

Required: 3+ years dealer experience, high school diploma or GED, strong math and leadership abilities, and computer aptitude with Excel/Word. Shipboard experience preferred.

Competenze

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related table games.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to observe and recognize payout accuracy, dealer behavior and associated activities.

Mansioni

• Supervises the activities of the Casino gaming tables, including Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services.

Conoscenze

Mental arithmetic

Decision making

Payout monitoring

Customer service

Staff supervision

Disciplinary process

Headcount management

Stamina

Computer skills

Formazione

High school diploma or GED

Strumenti

Excel

Word

Descrizione del lavoro

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.