Service Operations Coordinator

Malvern Panalytical; Lissone; On-site; EUR 42,000 - 54,000; Full time

Job summary

Malvern Panalytical is seeking a Back Office Administrator to support the Service organization with administrative management of quotations, orders, contracts, and billing plans. The role collaborates with Service, Sales, and Finance to ensure data accuracy and compliance, with daily use of SAP S/4HANA and Salesforce across the territory.

You will handle quotations, orders, and maintenance contracts, manage dispatch of engineers, and coordinate with clients on documentation required for access

Qualifications

• Experience in sales or service support is essential.
• Excellent written and spoken communication skills in Italian and English.
• Strong organizational and administrative abilities.
• Attention to detail and accuracy in documentation and records.
• Experience using SAP, Salesforce, and Office365 is preferred.

Responsibilities

• Support service organization in administrative management of quotations, orders, contracts, and billing plans.
• Coordinate with Service, Sales and Finance to ensure data accuracy and process efficiency.
• Maintain stock records, process orders, and monitor contract due dates and invoices.
• Prepare quotations and maintenance contract offers; support logistics and documentation.
• Assist with documentation for Public Administration and audits as needed.

Skills

Sales experience

Customer service

Verbal & written communication

Italian & English

Complaint resolution

Organization & administration

IT skills

Attention to detail

Tools

SAP

Salesforce

Office365

Job description

Malvern Panalytical is seeking a Back Office Administrator to support the Service organization with administrative management of quotations, orders, contracts, and billing plans. The role collaborates with Service, Sales, and Finance to ensure data accuracy and compliance, with daily use of SAP S/4HANA and Salesforce across the territory.

You will handle quotations, orders, and maintenance contracts, manage dispatch of engineers, and coordinate with clients on documentation required for access