Senior Technical Account Advisor: Code Quality & DevOps

Sonar; Italia; Remote; EUR 90,000 - 120,000; Full time

Job summary

Sonar is looking for an Account Manager to grow the usage of the Sonar platform within enterprise accounts and to increase overall account maturity. You will work closely with sponsors, promote the Sonar ecosystem, and help keep customers aligned with the roadmap and value of upcoming releases.

You will engage in QBRs with sales, report gaps, and advocate for improvements while coaching account teams. The role requires 5+ years in software/DevOps and strong customer-facing skills.

Qualifications

• Minimum 5 years in software development or DevOps engineering.
• At least 5 years in pre- or post-sales customer-facing activities.
• Strong listening, presentation, and communication abilities.

Responsibilities

• Actively listen to customer pains and adoption inhibitors and formalize them.
• Develop plans to overcome customer pains and inhibitors.
• Report product gaps internally and advocate for resolution.
• Promote and evangelize Sonar methodology for code quality and security.
• Assist Sonar sponsors in promoting the ecosystem within accounts.
• Keep accounts updated on roadmaps and value of upcoming releases; collect feedback.
• Engage customer development teams to upgrade usage and maximize value.
• Position Sonar favorably against competitors within the account.
• Educate developers and managers on static code analysis and Sonar ecosystem benefits.
• Ensure deployment/operation aligns with deployment size and tool criticality.
• Run QBRs with Account Sales and drive remediation plans.
• Contribute to Account Management plans with Sales; provide inputs on strategy.
• Stay up to date on technical status, progress, threats, and opportunities.
• Track product development knowledge within Sonar to maintain expertise.

Skills

Software/DevOps experience

Pre/Post-sales experience

Active listening

Presentation skills

Team collaboration

Attention to detail

Can-do attitude

Autonomy

Job description

Sonar is looking for an Account Manager to grow the usage of the Sonar platform within enterprise accounts and to increase overall account maturity. You will work closely with sponsors, promote the Sonar ecosystem, and help keep customers aligned with the roadmap and value of upcoming releases.

You will engage in QBRs with sales, report gaps, and advocate for improvements while coaching account teams. The role requires 5+ years in software/DevOps and strong customer-facing skills.