Technical Account Manager (Technical Advisory)

Sonar; Italia; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Sonar is looking for an Account Manager to grow the usage of the Sonar platform within enterprise accounts and to increase overall account maturity. You will work closely with sponsors, promote the Sonar ecosystem, and help keep customers aligned with the roadmap and value of upcoming releases.

You will engage in QBRs with sales, report gaps, and advocate for improvements while coaching account teams. The role requires 5+ years in software/DevOps and strong customer-facing skills.

Qualifikationen

• Minimum 5 years in software development or DevOps engineering.
• At least 5 years in pre- or post-sales customer-facing activities.
• Strong listening, presentation, and communication abilities.

Aufgaben

• Actively listen to customer pains and adoption inhibitors and formalize them.
• Develop plans to overcome customer pains and inhibitors.
• Report product gaps internally and advocate for resolution.
• Promote and evangelize Sonar methodology for code quality and security.
• Assist Sonar sponsors in promoting the ecosystem within accounts.
• Keep accounts updated on roadmaps and value of upcoming releases; collect feedback.
• Engage customer development teams to upgrade usage and maximize value.
• Position Sonar favorably against competitors within the account.
• Educate developers and managers on static code analysis and Sonar ecosystem benefits.
• Ensure deployment/operation aligns with deployment size and tool criticality.
• Run QBRs with Account Sales and drive remediation plans.
• Contribute to Account Management plans with Sales; provide inputs on strategy.
• Stay up to date on technical status, progress, threats, and opportunities.
• Track product development knowledge within Sonar to maintain expertise.

Kenntnisse

Software/DevOps experience

Pre/Post-sales experience

Active listening

Presentation skills

Team collaboration

Attention to detail

Can-do attitude

Autonomy

Jobbeschreibung

Who is Sonar?

Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence.

The impact you will have

• Grow the usage of the Sonar solution within Accounts
• Increase the overall Account Sonar maturity
• Lower the risk of Account churn or downgrade
• Increase Account satisfaction, reduce the number of escalations
• Increase the number of Sonar sponsors in the Account
• Establish and maintain Sonar as a Trusted Advisor in the Account
• Entice Accounts to stay current on an Active version of Sonar, to get maximal value
• Influence Sonar roadmap to meet Account needs

On a daily basis, you will

• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
• Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote theSonar methodology to govern continuous Code Quality and Security improvementsto the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
• Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
• Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
• Run Quarterly Business Reviews (QBR) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
• Track product development within Sonar in order to maintain product expertise

The skills you will demonstrate

• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
• At least 5 years of experience in pre- or post-sales customer-facing activities
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Attention to details
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision

We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at [e-mail].

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.

Applications that are submitted through agencies or third party recruiters will not be considered.