Senior Spa Reception Lead – Luxury Guest Experience

Aman; Badia; On-site; EUR 33,000 - 35,000; Full time

Benefits offered by this job

Accommodation provided

Meals included

Prestigious destination

Career development opportunities

Job summary

Aman Rosa Alpina in the Dolomites seeks a Spa Receptionist Supervisor to greet guests with warmth and discretion, coordinating reservations and front-desk operations with elegance. The role combines hands-on guest service with team supervision, coaching Reception colleagues, and ensuring seamless communication with therapists and hotel departments.

Fluent English and Italian are required. Competitive salary 33,000–35,000 EUR, staff accommodation and meals, with strong opportunities for growth

Qualifications

• 2–3 years of experience in Spa Reception or similar guest-facing position.
• Previous supervisory or senior role preferred.
• Excellent command of English and Italian; additional languages are an advantage.
• Strong knowledge of spa treatments, wellness experiences and luxury guest expectations.
• Experience with spa booking systems and hotel systems.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple priorities.
• Genuine interest in wellness and luxury hospitality.

Responsibilities

• Welcome guests with warmth, presence and understated elegance.
• Understand guest preferences and anticipate needs.
• Coordinate reservations, changes, cancellations and waiting lists.
• Maintain discretion when interacting with VIPs and high-profile guests.
• Ensure seamless communication between reception, therapists and spa team.
• Coaching and development of Reception colleagues in service standards.

Skills

Spa reception

Guest service

Multilingual

Team supervision

Job description

Aman Rosa Alpina in the Dolomites seeks a Spa Receptionist Supervisor to greet guests with warmth and discretion, coordinating reservations and front-desk operations with elegance. The role combines hands-on guest service with team supervision, coaching Reception colleagues, and ensuring seamless communication with therapists and hotel departments.

Fluent English and Italian are required. Competitive salary 33,000–35,000 EUR, staff accommodation and meals, with strong opportunities for growth