Spa Receptionist Supervisor

Rosa Alpina 1537 S.R.L.; Italia; On-site; EUR 33,000 - 35,000; Full time

Benefits offered by this job

Single accommodation

Meals provided

Career growth opportunities

Staff housing

Partnerships with Cornell University

Job summary

Aman Group is seeking a Spa Receptionist Supervisor for Aman Rosa Alpina in the Dolomites. You will be a primary contact for spa guests, delivering calm, personalized service and ensuring every detail meets luxury standards.

Ideal candidates have 2–3 years in spa reception or similar roles, excellent English and Italian, and a passion for wellness and guest satisfaction within an international hospitality setting.

Qualifications

• 2–3 years in Spa Reception or similar guest-facing role.
• Experience in luxury hospitality preferred.
• Fluency in English and Italian; additional languages a plus.

Responsibilities

• Welcome guests with warmth and understated elegance.
• Coordinate reservations, changes, and waiting lists.
• Maintain discretion with VIPs and high-profile guests.
• Support Spa Manager and team to deliver seamless experiences.
• Upsell services while protecting guest experience.

Skills

Spa reception experience

English & Italian fluency

Guest service excellence

Wellness knowledge

Tools

Spa booking systems

Job description

Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Position purpose As a Spa Receptionist Supervisor, you will be one of the first and most important points of contact for our Spa guests. Your role is to create a sense of calm, warmth and genuine connection from the very first interaction. With an intuitive understanding of luxury hospitality, you will anticipate the needs of our guests, personalize their experience and ensure that every detail is handled with care and discretion. Beyond the reception desk, you will be a trusted presence within the Spa team, supporting the Spa Manager and colleagues in delivering a seamless, effortless and deeply personal experience. You will embody the philosophy that true luxury is not about formality, but about knowing what a guest needs before they have to ask.

Key responsibilities

Welcome each guest with genuine warmth, presence and understated elegance. Take the time to understand each guest's preferences, expectations and individual needs. Anticipate requests and respond proactively, ensuring that guests feel recognized and genuinely cared for. Develop meaningful relationships with returning guests and maintain a strong awareness of their preferences. Ensure that every interaction reflects the highest standards of Aman hospitality. Maintain absolute discretion and confidentiality when interacting with VIPs and high-profile guests. Manage the Spa reception with confidence, elegance and attention to detail. Coordinate treatment reservations, changes, cancellations and waiting lists. Ensure seamless communication between reception, therapists and the wider Spa team. Maintain an accurate awareness of the day's appointments, guest preferences, special occasions and operational priorities. Maintain a deep knowledge of all treatments, wellness experiences, facilities and products available within the Spa. Ensure the Spa reception and surrounding areas are always immaculate and presented in accordance with Aman standards. Work closely with other hotel departments to ensure a seamless experience for every guest. Contribute to Spa revenue through appropriate upselling and cross-selling while always protecting the integrity of the guest experience. Support the Spa Manager in the daily supervision and coordination of the Spa Reception team. Lead by example and maintain consistently high standards of guest service and professional conduct. Coordinate daily assignments, priorities and shift responsibilities to ensure smooth operations. Conduct or support daily briefings and communicate relevant guest, operational and departmental information to the team. Coach and guide Reception colleagues in guest service, Spa procedures, treatment knowledge and service standards. Monitor service standards and provide constructive feedback to team members where appropriate.

Experience & skills

Previous experience in a luxury hotel Spa, wellness environment or comparable high-end hospitality setting. At least 2–3 years of experience in Spa Reception or a similar guest-facing position. Previous experience in a senior or supervisory role is preferred. Excellent command of English and Italian; additional languages are an advantage. Strong knowledge of Spa treatments, wellness experiences and luxury guest expectations. Experience with Spa booking systems and hotel systems. Strong organizational and communication skills. Excellent attention to detail and ability to manage multiple priorities. Genuine interest in wellness, hospitality and the luxury guest experience.

What we offer

Competitive salary range €33,000 – €35,000, depending on qualifications and experience. Single accommodation provided in a shared staff house. Meals provided. Opportunity to work in one of the most prestigious hospitality destinations in the Dolomites. Professional growth and development within an international hospitality environment. This position is an excellent opportunity for an accounting professional looking to develop their career in a dynamic and high-quality hospitality setting.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation
• Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
• Access to mySanitour+ Alto Adige supplementary healthcare fund
• Professional development and career growth opportunities
• Cornell University partnership with preferential rates for professional development courses

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.

We invite you to join us in our pursuit of unparalleled service.

We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging.

When you join Aman Group, you join a family.