Spa Reception Supervisor - Luxury Wellness Experience

Aman Group; San Cassiano; Remote; EUR 33,000 - 35,000; Full time

Benefits offered by this job

Single accommodation

Meals provided

Job summary

Aman Rosa Alpina in San Cassiano, Italy, seeks a Spa Receptionist Supervisor. You will welcome guests with warmth, coordinate spa reservations and lead the reception team, ensuring discretion and flawless service.

The role requires 2–3 years in spa reception or similar guest-facing work, plus strong English and Italian skills. A premium luxury environment awaits, with opportunities for growth and development.

Qualifications

• Previous experience in a luxury hotel Spa, wellness environment or comparable high-end hospitality setting.
• At least 2–3 years of experience in Spa Reception or a similar guest-facing position.
• Previous experience in a senior or supervisory role is preferred.
• Excellent command of English and Italian; additional languages are an advantage.
• Strong knowledge of Spa treatments, wellness experiences and luxury guest expectations.
• Experience with Spa booking systems and hotel systems.
• Strong organizational and communication skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Genuine interest in wellness, hospitality and the luxury guest experience.

Responsibilities

• Welcome each guest with genuine warmth, presence and understated elegance.
• Coordinate treatment reservations, changes, cancellations and waiting lists.
• Maintain discretion when interacting with VIPs and high-profile guests.
• Lead and support the Spa Reception team and communicate effectively with therapists.
• Monitor and manage daily appointments and guest preferences.

Skills

Spa Reception

Guest service

Supervisory

English

Italian

Wellness knowledge

Communication

Organization

Job description

Aman Rosa Alpina in San Cassiano, Italy, seeks a Spa Receptionist Supervisor. You will welcome guests with warmth, coordinate spa reservations and lead the reception team, ensuring discretion and flawless service.

The role requires 2–3 years in spa reception or similar guest-facing work, plus strong English and Italian skills. A premium luxury environment awaits, with opportunities for growth and development.