Senior Quick Commerce Operations Leader

Delivery Hero; Milano; In loco; EUR 37.000 - 46.000; Tempo pieno

Descrizione del lavoro

Glovo, part of Delivery Hero, seeks a Quick Commerce Operations Specialist to bridge commercial ambition and operational excellence for the ITSEE region. You will own regional performance, optimize picking, packing, and delivery, and drive value with region-wide initiatives that impact P&L and customer experience.

You'll lead partner ops projects, KPI optimization, and cross-functional liaison, building analytics frameworks, unified reporting, and scalable best practices across ITSEE markets.

Competenze

• Experience: 3+ years in Operations, Logistics, or Project Management, ideally within Quick Commerce.
• Analytical rigor: proficiency in SQL and advanced Excel, dashboards and data storytelling.
• Operational mindset: execution-focused with attention to store operations and courier behavior.
• Process oriented: builds frameworks, automates, scales and measures new processes.
• Stakeholder management: ability to influence cross-functional teams in a multi-cultural setup.
• Languages: Fluency in English.

Mansioni

• Partner Operations: lead regional coordination of Partner Ops initiatives in alignment with global programs.
• KPI Optimization: enable local teams to hit targets on key operational metrics (e.g., IND, cancellations).
• Picking Excellence: develop models to improve order execution, accuracy, and speed.
• Big Order & Bundling Strategy: reduce costs for large orders aligned with global initiatives.
• Cross-Functional Liaison: bridge Q-Commerce needs with the core Supply Operations team.
• Analytical Framework & Performance: design and own QC analytics for the ITSEE region.
• Unified Reporting: ensure a consistent approach to evaluating performance across ITSEE markets.
• Opportunity Mapping: identify bottlenecks via deep-dive data analysis and implement improvements.
• Best Practice Scaling: share wins across cities/countries to scale throughout ITSEE.

Conoscenze

Operations

Logistics

Project Management

Stakeholder Management

English

Strumenti

SQL

Excel

Descrizione del lavoro

Glovo, part of Delivery Hero, seeks a Quick Commerce Operations Specialist to bridge commercial ambition and operational excellence for the ITSEE region. You will own regional performance, optimize picking, packing, and delivery, and drive value with region-wide initiatives that impact P&L and customer experience.

You'll lead partner ops projects, KPI optimization, and cross-functional liaison, building analytics frameworks, unified reporting, and scalable best practices across ITSEE markets.