Senior Luxury Client Advisor & Brand Ambassador

LVMH Group; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Loro Piana, part of the LVMH Group, seeks a Senior Client Advisor in Milan to drive individual sales and act as a reference for the team on the floor. You will build strong client relationships, maintain brand standards, and guide less experienced colleagues while aligning with LP's heritage and selling ceremony.

Fluency in English and Italian is required, with a strong focus on client service, after-sales support and proactive CRM-driven engagement.

Competenze

• Minimum 5/6 years experience as Client Advisor in a luxury boutique.
• Interest in pursuing a managerial career path.
• Aligned with the Brand identity.
• Excellent interpersonal, communication and teamworking skills.
• Fluent English and Italian; other languages are a plus.

Mansioni

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
• Act as a role model on the floor, supporting service consistency, operational execution and overall team performance
• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Communicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques
• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Share best practices, provide informal guidance and support the team through strong collaboration and on-floor presence

Conoscenze

Client relationships

Sales performance

Team collaboration

Customer service

Interpersonal skills

Bilingual EN/IT

Strumenti

CRM tools

Descrizione del lavoro

Loro Piana, part of the LVMH Group, seeks a Senior Client Advisor in Milan to drive individual sales and act as a reference for the team on the floor. You will build strong client relationships, maintain brand standards, and guide less experienced colleagues while aligning with LP's heritage and selling ceremony.

Fluency in English and Italian is required, with a strong focus on client service, after-sales support and proactive CRM-driven engagement.