Luxury Client Advisor: Personal Shopping & Experience

LVMH Group; Portofino; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

The Client Advisor at LVMH Group's Loro Piana boutique in Portofino delivers highly personalized service to each client, leveraging detailed knowledge of products and aesthetics to guide purchases. You build lasting relationships through personalized suggestions and experiential storytelling, ensuring a memorable shopping journey.

Collaborating with store management and peers, you update CRM data, share insights, and contribute to achieving store KPIs while upholding brand standards and premium

Competenze

• Relevant work experience as Client Advisor in a luxury boutique.
• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Loro Piana products and Brand.
• Excellent interpersonal, teamworking and problem solving skills.
• Good stress management, flexibility and adaptability.
• Fluent English; other languages are a plus.

Mansioni

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
• Proactively engage with clients through in-store visits, phone calls, and digital platforms.

Conoscenze

Client Advisor experience

Interpersonal skills

Team collaboration

Flexibility

CRM familiarity

Strumenti

CRM system

Descrizione del lavoro

The Client Advisor at LVMH Group's Loro Piana boutique in Portofino delivers highly personalized service to each client, leveraging detailed knowledge of products and aesthetics to guide purchases. You build lasting relationships through personalized suggestions and experiential storytelling, ensuring a memorable shopping journey.

Collaborating with store management and peers, you update CRM data, share insights, and contribute to achieving store KPIs while upholding brand standards and premium