Senior Client Advisor - Milano Montenapoleone

LVMH Group; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Loro Piana, part of the LVMH Group, seeks a Senior Client Advisor in Milan to drive individual sales and act as a reference for the team on the floor. You will build strong client relationships, maintain brand standards, and guide less experienced colleagues while aligning with LP's heritage and selling ceremony.

Fluency in English and Italian is required, with a strong focus on client service, after-sales support and proactive CRM-driven engagement.

Competenze

• Minimum 5/6 years experience as Client Advisor in a luxury boutique.
• Interest in pursuing a managerial career path.
• Aligned with the Brand identity.
• Excellent interpersonal, communication and teamworking skills.
• Fluent English and Italian; other languages are a plus.

Mansioni

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
• Act as a role model on the floor, supporting service consistency, operational execution and overall team performance
• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Communicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques
• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Share best practices, provide informal guidance and support the team through strong collaboration and on-floor presence

Conoscenze

Client relationships

Sales performance

Team collaboration

Customer service

Interpersonal skills

Bilingual EN/IT

Strumenti

CRM tools

Descrizione del lavoro

The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.

Job responsibilities

Client & Relationship Excellence

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
• Act as a role model on the floor, supporting service consistency, operational execution and overall team performance

Client Relationship Building, Business & Operational Impact

• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Communicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques

Brand & Desirability Experience

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities

People Growth & Store Support

• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Share best practices, provide informal guidance and support the team through strong collaboration and on-floor presence

Profile

• Minimum 5/6 years experience as Client Advisor in a luxury boutique
• Interest in pursuing a managerial career path
• Aligned with the Brand identity
• Good stress management, flexibility and adaptability
• Excellent interpersonal, communication and teamworking skills
• Fluent English and Italian; other languages are a plus

Additional information

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.