Senior Live Operations & QA Lead

Deltatre S.p.A.; Italia; On-site; EUR 41,000 - 58,000; Full time

Benefits offered by this job

Annual leave 25 days per year

Sick days 5

Office snacks and beverages

Friday drinks and celebrations

Close-knit QA team

Casual dress code

On-site Prague office

Job summary

Deltatre S.p.A. is seeking a proactive Live Operations Manager to lead a 24/7 broadcast operations team. You will oversee live transmission workflows, incident response, and SLA adherence across international deployments.

With strong technical depth in streaming, encoders and analytics, you’ll coordinate with project and service managers, drive process improvements, and mentor a growing team in a fast-paced live environment.

Qualifications

• 5+ years in live transmission and/or 24/7 OTT broadcast environments.
• Knowledge of streaming protocols and encoders/transcoders used in live workflows.
• Solid knowledge of SLA / KPI management and operational workflows.
• Hands-on experience with service desk tools (JIRA, ServiceNow, or equivalent).
• Familiarity with video analytics platforms (Conviva, NPAW, or comparable) and observability tools.
• Demonstrated incident management experience — triage, escalation, root cause.
• Comfortable with shift-based 24/7 coverage and protocol-driven response during live events peaks.
• Clear problem-solving, organisational, and communication skills.
• Fluent written and spoken English.
• ITIL Foundation or equivalent service management qualification.
• Familiarity with video encoding workflows end-to-end.
• Background in sports broadcasting, OTT, or rights-holder operations.
• Experience working with project teams (Project Managers, Service Managers) in handover from build to run.

Responsibilities

• Lead and supervise a live operations team during 24/7 broadcasts.
• Define and enforce SLA discipline during live events.
• Coordinate with Project Managers and Service Managers during handover.
• Oversee incident management, triage, escalation and RCA.
• Plan staffing, schedules, and workload for 24/7 coverage.
• Report status and improve workflows.

Skills

Live operations leadership

Streaming protocols

SLA / KPI management

Incident management

JIRA / ServiceNow

Video analytics

ITIL Foundation

Broadcasting experience

English proficiency

Shift work 24/7

Tools

JIRA

ServiceNow

Job description

Deltatre S.p.A. is seeking a proactive Live Operations Manager to lead a 24/7 broadcast operations team. You will oversee live transmission workflows, incident response, and SLA adherence across international deployments.

With strong technical depth in streaming, encoders and analytics, you’ll coordinate with project and service managers, drive process improvements, and mentor a growing team in a fast-paced live environment.