Senior Critical Operations Lead – Data Centers

STACK Infrastructure EMEA; Lombardia; On-site; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

Complementary pension fund

Professional growth opportunities

Data centre exposure

Job summary

STACK Infrastructure Italy is seeking an experienced Critical Operations Manager to lead our technical teams in Lombardy. You will oversee Critical Operations Technicians and Engineers, ensuring safe, reliable, and high-quality service for 24/7 critical facilities.

You'll combine strong leadership with hands-on maintenance oversight, drive incident response, and mentor staff while coordinating with customers and suppliers.

Qualifications

• At least 5 years of maintenance experience in an industrial environment.
• Strong knowledge of critical infrastructure maintenance and repair activities.
• Safety regulations knowledge and PPE usage.
• High school diploma or University degree in Electrical or Mechanical Engineering.
• Customer-oriented mindset and service approach.
• Excellent communication and team management skills.
• Good digital skills and MS Office proficiency; NetSuite and Modius knowledge is a plus.
• Fluent in Italian and good command of written and spoken English.

Responsibilities

• Lead critical operations activities for the Data Center ensuring safe and continuous operations and high-quality service delivery.
• Lead and manage the Critical Operations team.
• Monitor site operations through BMS and PMS platforms.
• Manage routine activities on electrical and mechanical equipment.
• Ensure timely and effective responses to customer and user needs.
• Ensure all scheduled maintenance activities are completed on time.
• Manage critical situations and extraordinary operational activities.
• Plan and manage technical tasks and equipment.
• Apply maintenance processes and operational methods.
• Verify compliance with safety standards and correct PPE usage.
• Manage relationships with customers and suppliers.
• Attend periodic meetings with customers.
• Prepare and maintain operational documentation including RCA, SOP, MOP, EOP, and reports.
• Manage customer cases through NetSuite and activities through Modius.
• Support the development of the technical and interpersonal skills of team members.

Skills

Leadership

Maintenance experience

Electrical/Mechanical knowledge

Safety compliance

Communication skills

Microsoft Office

Italian and English bilingual

Education

High school diploma

Engineering degree (Electrical or Mechanical)

Tools

NetSuite

Modius

Job description

STACK Infrastructure Italy is seeking an experienced Critical Operations Manager to lead our technical teams in Lombardy. You will oversee Critical Operations Technicians and Engineers, ensuring safe, reliable, and high-quality service for 24/7 critical facilities.

You'll combine strong leadership with hands-on maintenance oversight, drive incident response, and mentor staff while coordinating with customers and suppliers.