Senior ITSM & Atlassian Solutions Consultant

The Adaptavist Group; Italia; Remote; EUR 70,000 - 95,000; Full time

Benefits offered by this job

MacBooks provided

Remote-first work policy

Flexible working hours

26 weeks paid leave for birthing/mater

Travel opportunities

Job summary

The Adaptavist Group is seeking a Senior Technical Consultant in Italy to implement Atlassian-based ITSM/ESM solutions, lead client engagements, and contribute to pre-sales and solution design. The role emphasizes autonomy, strong client relationships, and growing the practice while delivering high-quality results.

You will work in a remote-first setup with travel to client sites as required, leveraging expertise in Jira Service Management, Assets, Opsgenie, and related tools.

Qualifications

• Proven consulting experience with Atlassian toolset.
• Sophisticated organizational and interpersonal skills.
• Italian fluency in written and spoken language.
• Ability to autonomously lead engagements and build client relationships.
• Knowledge of ITIL and ITSM/ESM practices.
• Understanding of non-functional requirements and scalable architectures.
• Experience with pre-sales, scope definition, and high-level solution design.
• Familiarity with web integration using REST APIs.

Responsibilities

• Collaborate with clients to analyze requirements and propose Atlassian-based solutions.
• Lead engagements and grow the practice through internal initiatives.
• Guide pre-sales activities, estimates, and solution design.
• Deliver ITIL-aligned ITSM/ESM processes and system integrations.
• Travel to client sites as needed for meetings and workshops.
• Contribute to knowledge sharing and upskilling within the team.

Skills

Atlassian expertise

Leadership

Organizational skills

Italian fluency

Adaptability

ITIL knowledge

Pre-sales experience

Stakeholder communication

Teamwork

Groovy/Python

REST APIs

Tempo Suite

Structure/BigPicture

Zephyr/Xray

Tools

REST APIs

Tempo Suite

Structure/BigPicture

Zephyr/Xray

Job description

The Adaptavist Group is seeking a Senior Technical Consultant in Italy to implement Atlassian-based ITSM/ESM solutions, lead client engagements, and contribute to pre-sales and solution design. The role emphasizes autonomy, strong client relationships, and growing the practice while delivering high-quality results.

You will work in a remote-first setup with travel to client sites as required, leveraging expertise in Jira Service Management, Assets, Opsgenie, and related tools.