Adaptavist Engineering, Technology and Tools Senior Technical Consultant , Italy

The Adaptavist Group; Italia; Remote; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

MacBooks provided

Remote-first work policy

Flexible working hours

26 weeks paid leave for birthing/mater

Travel opportunities

Zusammenfassung

The Adaptavist Group is seeking a Senior Technical Consultant in Italy to implement Atlassian-based ITSM/ESM solutions, lead client engagements, and contribute to pre-sales and solution design. The role emphasizes autonomy, strong client relationships, and growing the practice while delivering high-quality results.

You will work in a remote-first setup with travel to client sites as required, leveraging expertise in Jira Service Management, Assets, Opsgenie, and related tools.

Qualifikationen

• Proven consulting experience with Atlassian toolset.
• Sophisticated organizational and interpersonal skills.
• Italian fluency in written and spoken language.
• Ability to autonomously lead engagements and build client relationships.
• Knowledge of ITIL and ITSM/ESM practices.
• Understanding of non-functional requirements and scalable architectures.
• Experience with pre-sales, scope definition, and high-level solution design.
• Familiarity with web integration using REST APIs.

Aufgaben

• Collaborate with clients to analyze requirements and propose Atlassian-based solutions.
• Lead engagements and grow the practice through internal initiatives.
• Guide pre-sales activities, estimates, and solution design.
• Deliver ITIL-aligned ITSM/ESM processes and system integrations.
• Travel to client sites as needed for meetings and workshops.
• Contribute to knowledge sharing and upskilling within the team.

Kenntnisse

Atlassian expertise

Leadership

Organizational skills

Italian fluency

Adaptability

ITIL knowledge

Pre-sales experience

Stakeholder communication

Teamwork

Groovy/Python

REST APIs

Tempo Suite

Structure/BigPicture

Zephyr/Xray

Tools

REST APIs

Tempo Suite

Structure/BigPicture

Zephyr/Xray

Jobbeschreibung

• Job Field: Engineering, Technology and Tools

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

The Senior Technical Consultant role focuses on implementing efficient solutions using the best delivery approaches, aimed at optimizing processes and driving improvements. Initially focused on Jira Service Management and associated products (e.g., Assets, Assets Data Manager, Opsgenie), this approach will be adaptable as we expand to other systems in the future. The role involves guiding customers in achieving efficiencies through integration, automation, and ITSM and ESM solutions.

As a Senior Technical Consultant, you will also be actively involved in pre-sales activities, solution design, estimates, and proposals, while developing strong client relationships. A critical aspect of this role is being highly autonomous, leading engagements, and growing the practice by contributing to internal initiatives and continuously improving technical expertise.

What we’re looking for

ESM/ITSM Solution Consultancy

• Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions.
• Act as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the ITIL framework.
• Develop high-level architecture and implement the best delivery approaches, adapting solutions when necessary to best fit the client’s needs..
• Configure advanced technical solutions to meet specific client requirements or complex processes such as Assets Managements, System integrations, task automations.
• Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow.
• Support pre-sales activities by defining scope, providing estimates, and contributing to high level solution design.
• Travel to client sites as necessary for key meetings and/or events.

Solution Implementation and Delivery

• Configure Atlassian solutions, including portals, request types, workflows, automation, assets schemas, API connectors.
• Implement core ITIL processes such as service requests, incident management, change management, and problem management.
• Implement more advanced ITSM systems, focusing on assets management or event and incident management using tools like Opsgenie and Assets.
• Integrate Atlassian products with other systems via REST APIs.
• Occasionally manage migrations as part of broader implementation projects.

Qualifications

What we’re looking for

• Proven experience in consulting with a strong focus on the Atlassian toolset.
• Excellent organizational, prioritization, and interpersonal skills.
• Fluent Italian skills, both written and spoken
• Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
• Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses.
• Knowledge of ITIL and its application in ITSM and ESM.
• knowledge of PPM systems and key marketplace plugins (e.g., Tempo Suite, Structure/BigPicture, Zephyr/Xray)
• Ability to effectively communicate with stakeholders and present solutions.
• Experience supporting pre-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings.
• Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through efficient time management.
• An ability to think innovatively and creatively to develop innovative solutions and new offerings.
• Team player and strong collaboration skills.
• Self-starting, strongly ambitious and tenacious.
• Experience with web integration using Rest APIs.
• Scripting experience with a language like Groovy or Python.
• Experience with requirements gathering and analysis.
• Experience within a fast-paced, fast-growth tech start-up environment.
• Understanding of non-functional requirements for application scalability, availability, and security.

Additional Information

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team.

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG. You can read them here

From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.

Recruitment fraud notice

We are aware of recruitment scams where individuals or organisations may falsely claim to represent us. We take this seriously and are committed to protecting candidates throughout our hiring process.

We will never ask for any form of payment, fees, or financial commitment at any stage of recruitment, including applications, interviews, onboarding, or equipment provision.

Most of our recruitment communications are sent from our system, SmartRecruiters, and may come from addresses such as @smartrecruiters.com. All our emails are signed off by The Talent Team @ The Adaptavist Group.

If you are ever unsure about the authenticity of a message or job offer, please verify it via our official careers channels before responding.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply