Adaptavist Engineering, Technology and Tools Consulting Solutions Engineer , Italy

The Adaptavist Group; Italia; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

MacBooks provided

Remote-first culture

Flexible hours

Generous PTO

Extended parental leave

Job summary

The Adaptavist Group is seeking a Consulting Solutions Engineer to join our remote-first pre-sales team. You will drive technical engagement across DevOps, Service Management, and Work Management, leading sessions, delivering demos, and shaping architecture for client solutions.

Responsibilities include running discovery workshops, crafting POCs, and producing architecture diagrams to align technology with business outcomes.

Qualifications

• This is very much a wish list; language requirement is Italian.
• Strong experience in pre-sales or customer-facing technical roles.
• Proficiency in designing end-to-end DevOps, Service Management and Work Management solutions.

Responsibilities

• Pre-Sales Technical Support: support all technical aspects of the sales cycle.
• Lead discovery sessions to understand customer needs across DevOps, Service Management and Work Management domains.
• Deliver tailored demonstrations spanning CI/CD, ITSM/ESM workflows, and work management use cases.
• Produce architecture diagrams and technical documentation; create solution scoping and pricing inputs for quotes and SOWs.
• Own and deliver proofs of concepts to validate proposed solutions; respond to RFPs/RFIs with technical input.

Skills

Italian fluency

DevOps

Pre-sales

Workshop facilitation

Tools

GitLab

Harness

GitHub Actions

Jenkins

Bitbucket

TeamCity

AWS

Azure

GCP

Vault

Terraform

CloudFormation

Docker

Kubernetes

EKS

OpenShift

Python

Bash

Go

Jira Service Management

ServiceNow

Jira

Asana

Monday.com

Job description

• Job Field: Engineering, Technology and Tools
• Hire type: Fixed term contract

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

The Consulting Solutions Engineer is a key member of the pre-sales organisation, responsible for driving technical engagement and supporting revenue growth by positioning integrated solutions across DevOps, Service Management, and Work Management. This role partners closely with Account Executives and Field CTO Practices to understand customer challenges and design solutions that improve software delivery, service operations, and team collaboration.

Acting as the technical lead (Solution Owner) during pre-sales engagements, the role focuses on discovery, solution design, and validation across a broad range of use cases from CI/CD and cloud automation to IT service management and enterprise workflow optimisation. The successful candidate will lead workshops, deliver tailored demonstrations, and develop proof of concepts that clearly align technical capabilities with business outcomes.

This role is critical in influencing technical and business decision-making, accelerating deal progression, and increasing win rates by presenting cohesive, scalable solutions that connect development, operations, and business teams.

What you'll be doing

Pre-Sales Technical Support

Partner with Account Executives to support all technical aspects of the sales cycle

Lead discovery sessions to understand customer needs across DevOps, Service Management and Work Management domains

Deliver tailored demonstrations spanning CI/CD, ITSM/ESM workflows, and work management use cases

Own the creation of solution scoping documents and pricing inputs that allow for quotes and SOWs to be generated that accurately reflect customer requirements and proposed solutions

Own and deliver proof of concepts (POCs) to validate proposed solutions

Respond to RFPs/RFIs with high-quality, solution-oriented technical input

DevOps : Design end-to-end DevOps solutions including CI/CD pipelines, infrastructure as code, and cloud-native architectures

Service Mgmt : Design end-to-end service management solutions across ITSM, ESM, and workflow automation

Work Mgmt : Design scalable work management solutions that support team collaboration and operational efficiency

Translate business and technical requirements into scalable, secure, and user-centric architectures

Define workflows, data models, integration patterns, and automation strategies

Produce architecture diagrams and technical documentation

Customer Consulting & Advisory

Act as a trusted advisor across software delivery, service operations, and team collaboration

Guide customers in adopting best practices in DevOps, Service Management and Work Management

Advise on operating models, governance, and transformation and optimisation strategies

Help organisations improve efficiency, visibility, and cross-team alignment

Domain Management Expertise

Demonstrate expertise across DevOps (CI/CD, cloud, containers), Service Management (ITSM/ESM), and Work Management (project/workflow tools)

Map customer processes to platform capabilities and recommend improvements

DevOps : Support customers in understanding deployment models, integration patterns, and operational considerations

Work Mgmt : Support discussions around reporting, dashboards, resource planning, and workflow optimisation

Service Mgmt : Support discussions around service design, SLA management, reporting, and continuous improvement

Stay current with emerging tools, frameworks, and industry trends

Collaborate with Field CTO Practices and marketing teams to relay customer feedback and influence roadmap decisions

Work closely with Sales and Delivery teams to ensure smooth transition from pre-sales to implementation

Contribute to internal knowledge sharing, demo environments and reusable solution assets

Establish and build networks within our core vendor partnerships

What we're looking for

This is very much a wish list - outside of the language requirement for Italian, please don't hesitate to apply if you have some but not all of the below experience:

Fluent Italian skills, written and verbal

Experience in Solutions Engineeringor a Consulting roles

Strong experience in pre-sales or customer-facing technical roles

DevOps

Hands-on experience with CI/CD tools (e.g., GitLab, Harness, GitHub Actions, Jenkins, Bitbucket, TeamCity)

Experience with cloud platforms (AWS, Azure, or GCP)

Experience with secrets management platforms (Vault, AWS Secrets, Azure Secrets)

Strong understanding of containerisation and orchestration (Docker, Kubernetes, EKS, OpenShift)

Knowledge of DevOps frameworks (e.g., Space, DORA, CALMS, Teams Topologies)

Experience with Infrastructure as Code (Terraform, CloudFormation)

Proficiency in scripting/programming (e.g., Python, Bash, or Go)

Service Mgmt

Hands-on experience with service management platforms (e.g., Jira Service Management, ServiceNow, or similar)

Solid understanding of IT Service Management (ITSM) processes (incident, problem, change, request)

Knowledge of service management frameworks (e.g., ITIL)

Work Mgmt

Hands-on experience with work/project management platforms (e.g., Jira, Asana, Monday.com, or similar)

Strong understanding of workflow design, task management, and team collaboration tools

Strong communication, presentation, and stakeholder management skills

Ability to translate complex technical concepts into clear business value

Experience running workshops, demos, and dis

Additional Information

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

At The Adaptavist Group , we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.