Senior IT Support Analyst (1st/2nd) - Milan

Marsh McLennan; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Vibrant and inclusive culture

Range of career opportunities and benefits

Job summary

A global professional services firm in Milan is seeking a Senior Analyst for IT Support. In this role, you will analyze and resolve IT incidents, prepare and deliver laptops and phones, and collaborate with international teams. The ideal candidate has 3+ years of experience and strong communication skills. Join a dynamic environment and contribute to various IT projects while focusing on internal customer satisfaction.

Qualifications

• At least 3 years of experience, ideally in an IT services company.
• Good knowledge of the Windows operating system and laptop hardware.
• Ability to summarize and manage multiple issues simultaneously.

Responsibilities

• Analyze and resolve first‑and second‑level incidents.
• Prepare and deliver laptops and phones for employees.
• Manage escalated incidents requiring higher technical expertise.

Skills

Effective communication

Good interpersonal skills

Critical thinking

Ability to work under pressure

Tools

ServiceNow

Windows operating system knowledge

Job description

A global professional services firm in Milan is seeking a Senior Analyst for IT Support. In this role, you will analyze and resolve IT incidents, prepare and deliver laptops and phones, and collaborate with international teams. The ideal candidate has 3+ years of experience and strong communication skills. Join a dynamic environment and contribute to various IT projects while focusing on internal customer satisfaction.