Senior Global Account Manager — Growth & Strategy

Flexport; Lombardia; On-site; EUR 42,000 - 57,000; Full time

Benefits offered by this job

Vacation days

Lunch compensation

Health insurance

Life insurance

Pension contributions

Employee assistance program

Equity program

Parental leave

Job summary

Flexport in Lombardia, Italy, is seeking a Senior Account Manager to deepen client relationships, manage global accounts, and drive upsell/renewal opportunities. You will lead onboarding, define roadmaps, and collaborate with global teams to optimize the client experience and revenue growth.

Ideal candidates have 5+ years in supply chain or client-facing roles, strong logistics knowledge, and a track record of consultative selling.

Qualifications

• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric: obsessed with client outcomes, delivering expectations and aligning with goals.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: understand client needs and Flexport solutions.
• Next-level attention to detail: analyze metrics to improve.
• Strong business acumen.
• Proven track record of cross-selling a product.
• Strong focus on growing customers through a consultative approach.

Responsibilities

• Navigate client hierarchies with executives and stakeholders to deepen relationships.
• Meet clients regularly to monitor account health and improve experience.
• Identify, develop and close upsell, cross-sell and renewal opportunities.
• Monitor client financial health and ensure timely payments.
• Lead onboarding and create standard operating procedures.
• Scope and guide implementation stages and timelines.
• Collaborate globally with teams to ensure a consistent experience.
• Review client metrics and address escalations with operations.
• Prepare content for client touch points to show value and opportunities.
• Architect 3-year supply chain roadmaps aligned to client goals.
• Drive product adoption with client stakeholders.
• Document success criteria and adapt as needs evolve.
• Continue learning to act as a trusted advisor.
• Use data to monitor health of the book of business in systems.

Skills

Client-facing

Account management

Sales strategy

Cross-selling

Logistics knowledge

Financial acumen

Problem solving

Attention to detail

Job description

Flexport in Lombardia, Italy, is seeking a Senior Account Manager to deepen client relationships, manage global accounts, and drive upsell/renewal opportunities. You will lead onboarding, define roadmaps, and collaborate with global teams to optimize the client experience and revenue growth.

Ideal candidates have 5+ years in supply chain or client-facing roles, strong logistics knowledge, and a track record of consultative selling.