Senior Facilities Lead, Milan - Operations & Vendors

WeWork Inc.; Lombardia; Híbrido; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension Plan

Healthcare: statutory coverage

Life and Accidental Insurance

Meal Voucher

Annual leave up to 22 days per annum

Employee Assistance Program

Parental Leave

Sick Leave

Descripción de la vacante

WeWork Inc. in Milan seeks a Senior Facilities Lead to support the operations team across multiple buildings.

You will oversee third-party vendors for cleaning, facilities, energy, and capital improvements while ensuring safety, compliance, and a superior member experience. You will manage day-to-day service delivery, maintain documentation, assist with reports and audits, monitor utilities, and help with vendor onboarding and SLAs.

Formación

• 5+ years of related experience
• Fluent in Italian and business English
• Bachelor's degree in a relevant subject or equivalent combination of education and experience
• Demonstrable experience operating workplaces with direct responsibility for facilities management, customer experience and/or building performance
• Strong organisational skills and attention to detail
• Strong written and verbal communication
• Preference to work in a team environment
• Ability to multitask and prioritise tasks effectively
• Problem-solving skills
• Customer service orientation
• Knowledge of facilities management practices and procedures

Responsabilidades

• Support the day-to-day operational delivery of facilities services across dedicated buildings, including planned and reactive maintenance, cleaning services, office supplies, and utilities management
• Provide administrative support by maintaining facilities documentation, records, and contract information; assist in creating reports, presentations, and data tracking
• Provide regional support with project coordination and administrative logistics for regional facilities rollouts
• Provide data and documentation support for audits, inspections, or internal reviews
• Ensure services are delivered to agreed standards, within budget, and in compliance with regulations and policies
• Proactively manage vendor relationships and SLAs to maximise value for money
• Support Operations for facility-related issues and emergencies with timely resolution
• Monitor and analyse utility consumption for energy efficiency and cost savings
• Ensure adherence to health, safety, and environmental regulations for a safe workplace
• First point of contact for landlord-related queries
• Review, process, and track invoices; collaborate with Contracts Manager to ensure billing accuracy
• Manage contracts with external facilities service vendors and ensure compliance
• Coordinate maintenance tickets, escalate as needed, and track completion
• Assist in onboarding vendors and documentation/compliance requirements
• Support contract management of service contractors for Cleaning, M&E, Pest Control, Waste, Hygiene services

Conocimientos

Facilities management

Vendor management

Budget management

Documentation & reporting

Regulatory compliance

Communication

Multitasking

Customer service orientation

Educación

Bachelor's degree in a relevant subject

Descripción del empleo

WeWork Inc. in Milan seeks a Senior Facilities Lead to support the operations team across multiple buildings.

You will oversee third-party vendors for cleaning, facilities, energy, and capital improvements while ensuring safety, compliance, and a superior member experience. You will manage day-to-day service delivery, maintain documentation, assist with reports and audits, monitor utilities, and help with vendor onboarding and SLAs.