Customer Success Onboarding Specialist

AlfaDocs.com; Lombardia; Híbrido; EUR 27 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equipment provided

Language course bonus

Training and development

Sèrenis therapy sessions

Yearly meetups

Snacks and drinks

Resumo da oferta

AlfaDocs is seeking a Customer Success/Onboarding professional to guide healthcare practices through onboarding, tailor workflows, and deliver engaging training. You will manage projects, coordinate milestones, and work cross-functionally to ensure a seamless adoption and sustained satisfaction.

This role requires Italian and English fluency, 1+ year of relevant experience, and a willingness to relocate within Europe.

Qualificações

• 1+ year in Customer Success, onboarding, consulting, implementation, or sales.
• Excellent communication, presentation, and active listening skills.
• Strong stakeholder management and conflict resolution abilities.
• Ability to manage multiple projects while staying organized.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to influence customers through a consultative approach.
• Ownership, resilience, and a proactive attitude.
• Passion for technology and digital transformation.
• Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk).
• Native Italian and fluent English (C1).
• Based near Munich or Milan, or willing to relocate.

Responsabilidades

• Guide customers through onboarding from kickoff to successful adoption.
• Understand workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust.
• Collaborate with Sales, Customer Success, Support, and Product for a seamless experience.
• Act as the voice of the customer, sharing insights to improve our product and onboarding.

Conhecimentos

Customer Success

Onboarding

Stakeholder management

Conflict resolution

Project management

Communication

Active listening

Problem solving

Consultative approach

Ownership

Resilience

Proactive attitude

Technology mindset

Ferramentas

HubSpot

Salesforce

Intercom

Zendesk

Descrição da oferta de emprego

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

You Will

• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Requirements

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
• Excellent communication, presentation, and active listening skills.
• Strong stakeholder management and conflict resolution skills.
• Ability to manage multiple projects while staying organized and focused on priorities.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to influence customers through a consultative approach and build long-term trust.
• Ownership, resilience, and a proactive attitude.
• Passion for technology and digital transformation.
• Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
• Native Italian and fluent English (C1).
• Based near Munich or Milan, or willing to relocate.

Administrative Info

• Contract: indefinite term contract
• Salary: 30K + 15% bonus (OTE)
• Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera)
• Office Model: Hybrid Mode 3 days in the office, 2 days remote
• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break
• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
• Trial Period: 60 working days
• Start Date: Starting October 2026

Benefits

• Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
• Bonus for paid English or German language courses.
• Training courses, books, workshops, and team-building activities for personal and professional growth.
• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
• Regular company reunions (yearly meetups, Christmas dinner)
• Snacks and fruit always available in the office, along with good beer at the end of the week.