CSO Executive

CHEP UK Ltd.; Lombardia; Híbrido; EUR 38.000 - 60.000; Jornada completa

Descripción de la vacante

CHEP UK Ltd. in Milan seeks a Customer Service Officer (CSO) to support Account Management in a hybrid role. You’ll handle inquiries, onboarding, and cross-functional coordination to ensure a seamless customer experience.

Responsibilities include maintaining customer data, performing account reviews, and contributing to process improvements. Proficiency with SAP, Salesforce, BW, Outlook and Power BI is required; fluent Italian and English are essential.

Formación

• Bachelor or equivalent in Economics or related field.
• 1–3 years in a customer-facing role.
• Experience with KPIs, objectives and performance measures.
• Proficient with SAP, Salesforce, BW, Outlook and Microsoft Office; Power BI.

Responsabilidades

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely responses.
• Facilitate smooth customer onboarding and account setup with system training.
• Collaborate cross-functionally with Sales, Finance and Operations to ensure a seamless customer experience.
• Maintain accurate customer information and service requests in relevant systems.
• Conduct regular account reviews to identify improvements and drive satisfaction.
• Support continuous improvement initiatives and customer retention efforts.

Conocimientos

Adaptability

Communication

Problem Solving

Educación

Bachelor or equivalent in Economics or related fields

Herramientas

SAP

Salesforce

BW

Outlook

Microsoft Excel

Power BI

Descripción del empleo

## CSO ExecutiveApply: Hybrid Remote: Milan, Lombardy, Italy: Full time: Posted Today: JR25259CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.# **Job Description**# **Key Responsibilities May Include:*** Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).* Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.* Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.* Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.* Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.* Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.* Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.* Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.**Position Purpose**To act as the contact for proactive analysis on customer, support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.**Major/Key Accountabilities*** Take preventive and proactive action to ensure that customer satisfaction is maximised.* To react positively to problems identified and undertake root cause analysis* Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.* Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.* Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers* Manage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.* Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections for customers.* Manage administrative tasks using SAP and local tools.**Qualifications*** Bachelor or equivalent in Economics or related fields.* Minimum 1-3 years of work experience in customer facing role* Worked with objectives, measures and KPIs* Analysis on Customer’s performance* SAP, Salesforce ,BW, Outlook and Microsoft office package (advanced level of Excel using), Power BI.* Proficient in Italian, English and one language between Croatian, Serbian or Bulgarian # **Remote Type**Hybrid Remote# # **Skills to succeed in the role**Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**