Customer Service & Ops Manager - Banking

IDEMIA; Baranzate; On-site; EUR 60,000 - 75,000; Full time

Job summary

IDEMIA Secure Transactions is seeking a Customer Service Manager to lead the Milan-based Customer Service Team and oversee all aspects of client orders from spec to service delivery. The role focuses on maximizing customer satisfaction, coordinating with internal teams, and ensuring timely contract delivery to drive revenue and profitability.

The ideal candidate will manage a small team, build strong customer relationships (banking industry preferred), work within the supply chain context, and

Qualifications

• Experience managing a small team.
• Ability to build strong relationships with customers, ideally from banking or related industries.
• Experience in supply chain and/or purchasing.
• Willingness to take strategic decisions and manage priorities.

Responsibilities

• Oversee and motivate the Customer Service Team, delegate tasks, establish work schedules, and monitor performance.
• Own portfolio of customer relationships and coordinate service review meetings across departments.
• Manage order process, status updates, and performance reporting to customers.
• Communicate customer requirements across Idemia departments and chase progress to fulfill requests.
• Create and own SLAs, negotiate terms with customers and maintain related documentation.

Skills

People management

Customer relationships

Supply chain

Strategic decision making

Job description

IDEMIA Secure Transactions is seeking a Customer Service Manager to lead the Milan-based Customer Service Team and oversee all aspects of client orders from spec to service delivery. The role focuses on maximizing customer satisfaction, coordinating with internal teams, and ensuring timely contract delivery to drive revenue and profitability.

The ideal candidate will manage a small team, build strong customer relationships (banking industry preferred), work within the supply chain context, and