Senior Client Experience & Sales Leader

Valentino; Milano; In loco; EUR 35.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

CCNL Commercio

Commission-based pay

Descrizione del lavoro

Valentino Milano store is seeking a Senior Brand Representative who will embody the Valentino client experience from preparation to retention. You will lead clienteling, mentor junior staff, and drive sales performance through expert product storytelling and strategic cross-selling.

You will leverage tools like SAP, Smart XP and PRISM to streamline store activities, while ensuring flawless operations and data-driven KPIs across store metrics.

Competenze

• Senior-level brand representative with strong client engagement skills.
• Ability to translate brand storytelling into exceptional client experiences.
• Proven track record in achieving sales targets and mentoring junior staff.

Mansioni

• Exceed sales targets through proactive client engagement and strategic selling.
• Retain existing clients and recruit new ones with bespoke engagement strategies.
• Demonstrate expert Valentino product knowledge and storytelling to the team.
• Ensure compliance with operational guidelines and support stock and administrative tasks.
• Mentor junior staff to drive client service quality and sales performance.

Conoscenze

Clienteling

Mentorship

Product Knowledge

Sales Strategy

KPI Tracking

Storytelling

Strumenti

SAP

Smart XP

MY-V XP

PRISM

Training App

After Sales App

Descrizione del lavoro

Valentino Milano store is seeking a Senior Brand Representative who will embody the Valentino client experience from preparation to retention. You will lead clienteling, mentor junior staff, and drive sales performance through expert product storytelling and strategic cross-selling.

You will leverage tools like SAP, Smart XP and PRISM to streamline store activities, while ensuring flawless operations and data-driven KPIs across store metrics.