Senior Client Advisor — Luxury Brand & Client Experience

Valentino; Roma; In loco; EUR 41.000 - 50.000; Tempo pieno

Descrizione del lavoro

Valentino in Rome recruits a Senior Client Advisor to lead client engagement and sales excellence at Piazza di Spagna. You will mentor staff, uphold brand storytelling, and drive performance across private appointments, walk-ins, and distance sales. Strong collaboration across teams and data-driven approach to KPIs are essential.

You will leverage Valentino tools to support operations, stock, and customer data while maintaining high standards of service and brand integrity.

Competenze

• Senior brand representative embodying Valentino values and client experience.
• Mentor junior staff to achieve exceptional client service and sales performance.
• Drive client engagement, retention, and cross-selling with KPI focus.

Mansioni

• Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
• Ensure compliance with operational guidelines, after-sales support, stock and documentation processes.
• Use company tools (SAP, PRISM, Smart XP, MY-V XP) to streamline store activities and reporting.

Conoscenze

Team collaboration

Mentorship

Strategic communication

Operational acumen

Proactive problem-solving

Strumenti

SAP

PRISM

Smart XP

MY-V XP

Training App

After Sales App

Descrizione del lavoro

Valentino in Rome recruits a Senior Client Advisor to lead client engagement and sales excellence at Piazza di Spagna. You will mentor staff, uphold brand storytelling, and drive performance across private appointments, walk-ins, and distance sales. Strong collaboration across teams and data-driven approach to KPIs are essential.

You will leverage Valentino tools to support operations, stock, and customer data while maintaining high standards of service and brand integrity.