Client Advisor - Montenapoleone

Valentino; Milano; In loco; EUR 35.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

CCNL Commercio

Commission-based pay

Descrizione del lavoro

Valentino Milano store is seeking a Senior Brand Representative who will embody the Valentino client experience from preparation to retention. You will lead clienteling, mentor junior staff, and drive sales performance through expert product storytelling and strategic cross-selling.

You will leverage tools like SAP, Smart XP and PRISM to streamline store activities, while ensuring flawless operations and data-driven KPIs across store metrics.

Competenze

• Senior-level brand representative with strong client engagement skills.
• Ability to translate brand storytelling into exceptional client experiences.
• Proven track record in achieving sales targets and mentoring junior staff.

Mansioni

• Exceed sales targets through proactive client engagement and strategic selling.
• Retain existing clients and recruit new ones with bespoke engagement strategies.
• Demonstrate expert Valentino product knowledge and storytelling to the team.
• Ensure compliance with operational guidelines and support stock and administrative tasks.
• Mentor junior staff to drive client service quality and sales performance.

Conoscenze

Clienteling

Mentorship

Product Knowledge

Sales Strategy

KPI Tracking

Storytelling

Strumenti

SAP

Smart XP

MY-V XP

PRISM

Training App

After Sales App

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

SALES & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING

• Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable).

TEAM

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES

On top of the previous competencies the below match the seniority of the Colleague

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
• Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

WHAT WE OFFER

• Applicable National Collective Labor Agreement : CCNL Commercio
• Indicative starting compensation : €35,000 + commissions

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.