Senior AI Solutions Architect — Enterprise CX Transformation
Genesys
Una candidatura completa in un minuto — curriculum e lettera di presentazione personalizzati, pronti da inviare.
Vantaggi offerti da questo lavoro
Descrizione del lavoro
Genesys is seeking a Principal AI Solutions Architect based in Varese, Lombardia. In this role, you'll bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to drive adoption and identify value.
You'll use your expertise in AI implementation and CX/CCaaS consulting to shape reference architectures and guide multi-platform integration. The ideal candidate will have 8–12 years of experience, strong technical abilities, and a consultative mindset to mentor
Competenze
- 8–12 years of combined experience in AI implementation and CX/CCaaS consulting.
- Hands-on experience with various CX/CCaaS platforms.
- Experience with agentic AI systems in production contexts.
- Proven ability to work with APIs, data pipelines, and cloud environments.
- Mentoring experience and ability to codify expertise.
Mansioni
- Bridge customer ambition and AI transformation.
- Shape reference architectures and lead consultative approaches.
- Deliver rapid POC/MVPs using Genesys Cloud AI.
- Define reference architectures, data flows, and integration patterns.
- Measure success through production adoption and outcome improvement.
Conoscenze
Strumenti
Descrizione del lavoro
Genesys is seeking a Principal AI Solutions Architect based in Varese, Lombardia. In this role, you'll bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to drive adoption and identify value.
You'll use your expertise in AI implementation and CX/CCaaS consulting to shape reference architectures and guide multi-platform integration. The ideal candidate will have 8–12 years of experience, strong technical abilities, and a consultative mindset to mentor
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