AI Solutions Architect - CX Transformation & Strategy

Genesys

Savona

In loco

EUR 110.000 - 150.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura apposita per questo posto — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Flexible culture

Mentorship programs

August Free Fridays

Regional programs for employees and/or

Descrizione del lavoro

Genesys seeks a Principal AI Solutions Architect in Customer Success to drive AI-enabled CX transformation for strategic customers across EMEA, shaping reference architectures and guiding multi-platform integration.

Role emphasizes executive-facing storytelling, strong governance, and hands-on delivery of rapid AI outcomes using Genesys Cloud AI Studio and related tools. This is a leadership-driven, growth-focused opportunity based in Savona, Liguria, Italy.

Competenze

8-12 years of combined experience in AI implementation, CX/CCaaS consulting, or technical solution architecture.
Hands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect).
Experience with APIs, data pipelines, and cloud environments (AWS, Azure, GCP).
Mentoring experience and ability to codify expertise into repeatable approaches.

Mansioni

Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities.
Define reference architectures, data flows, and integration patterns for AI-powered CX orchestration.
Deliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites.
Integrate Genesys AI components with customer CRM/ERP and third-party systems.
Establish KPIs and analytics to measure model and journey performance from day one.
Mentor customers, partners, and internal teams to build AI maturity and codify field learnings into reusable frameworks.