Senior AI Solutions Architect - Enterprise CX Orchestration

Genesys; Belluno; In loco; EUR 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible-first culture

Mentorship programs

August Free Fridays

Regional programs for employees and f;

Descrizione del lavoro

Genesys is seeking a Principal AI Solutions Architect in Italy to bridge customer ambition and AI transformation across EMEA. You will define reference architectures, lead with a consultative stance, and drive rapid AI-enabled outcomes within enterprise-scale CX/CCaaS programs.

You will translate data insights into executive-ready narratives, guide multi-platform integration, and mentor teams to build reusable AI frameworks while ensuring compliance with GDPR and security standards.

Competenze

• Experience in AI implementation for CX/CCaaS programs.
• Ability to lead architecture work across multi-platform environments.
• Strong stakeholder management and executive communication skills.

Mansioni

• Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities.
• Surface underlying problems with data-driven hypotheses and direct high-leverage interventions.
• Translate AI performance and business impact into executive-ready recommendations.
• Define reference architectures, data flows, and integration patterns for AI-powered CX orchestration.
• Lead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership.

Conoscenze

AI strategy

CX/CCaaS experience

Stakeholder management

Multilingual (advantage)

Consultative thinking

Strumenti

Genesys Cloud AI Studio

CoPilot

Agentic Virtual Agent

APIs & data pipelines

Cloud platforms (AWS/Azure/GCP)

Descrizione del lavoro

Genesys is seeking a Principal AI Solutions Architect in Italy to bridge customer ambition and AI transformation across EMEA. You will define reference architectures, lead with a consultative stance, and drive rapid AI-enabled outcomes within enterprise-scale CX/CCaaS programs.

You will translate data insights into executive-ready narratives, guide multi-platform integration, and mentor teams to build reusable AI frameworks while ensuring compliance with GDPR and security standards.