Senior AI Solutions Architect - CX & AI Transformation

Genesys

Catania

In loco

EUR 120.000 - 180.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Distinguiti per questo ruolo — genera un curriculum personalizzato e una lettera di presentazione in circa un minuto.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Flexible culture

Mentorship & education

August Free Fridays

Programs for employees and families

Descrizione del lavoro

Genesys is seeking a Principal AI Solutions Architect to bridge customer goals and AI transformation across EMEA. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes that scale across enterprises.

You will translate data insights into executive-ready narratives and guide multi-platform integration to improve customer experience. This role includes mentoring teams, driving adoption, and ensuring compliant, secure AI designs in complex

Competenze

8–12 years of combined experience in AI implementation, CX/CCaaS consulting, or architecture.
Hands-on experience with CX/CCaaS platforms and agentic AI systems.
Proven ability to work with APIs, data pipelines, and cloud environments.

Mansioni

Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities.
Define reference architectures, data flows, and integration patterns for AI-powered CX orchestration.
Lead process redesign workshops to achieve seamless, channel-agnostic CX and customer ownership.
Mentor customers, partners, and internal teams to build AI maturity.
Design evaluation frameworks for production AI quality and drive adoption metrics.