Senior AI Solutions Architect, Customer Success

Genesys Cloud Services, Inc.; Italia; In loco; EUR 83.484 - 108.070; Tempo pieno

Vantaggi offerti da questo lavoro

Volunteer time off

August Free Fridays

Well-being resources

Flexible-first culture

Descrizione del lavoro

Genesys Cloud Services, Inc. is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambitions with AI transformation across the EMEA region.

You will lead discovery, design reference architectures, and drive adoption of enterprise AI solutions with cross-functional teams. You will architect AI-driven CX orchestration, deliver rapid POCs, and measure outcomes with robust evaluation pipelines while mentoring peers and stakeholders to build lasting AI maturity within

Competenze

• 8–12 years of experience in AI implementation or CX/CCaaS architecture.
• Hands-on experience with agentic AI systems in production contexts.
• Experience with REST APIs, data pipelines, and cloud environments (AWS, Azure, GCP).

Mansioni

• Lead discovery and strategy alignment with CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases and translate business KPIs into priorities.
• Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration.
• Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites.
• Design evaluation frameworks to measure AI solution quality in production and build automated eval pipelines.
• Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency.

Conoscenze

AI strategy

CX/CCaaS consulting

Technical solution architecture

Agentic AI systems

APIs & data pipelines

Cloud platforms

Stakeholder management

Multilingual (EMEA)

Formazione

Bachelor’s degree (Master’s preferred) in Computer Science/IT/Data Science

Strumenti

Genesys Cloud

Descrizione del lavoro

Genesys Cloud Services, Inc. is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambitions with AI transformation across the EMEA region.

You will lead discovery, design reference architectures, and drive adoption of enterprise AI solutions with cross-functional teams. You will architect AI-driven CX orchestration, deliver rapid POCs, and measure outcomes with robust evaluation pipelines while mentoring peers and stakeholders to build lasting AI maturity within