Sales Support Representative I

Geomatik; Rozzano; On-site; EUR 38,000 - 48,000; Full time

Job summary

Octave in Milan, Italy is seeking a Sales Support Representative to support the Italian sales team. You will collaborate with Account Managers, customers, and internal stakeholders to move opportunities from engagement to quotation and order processing, ensuring accuracy and timely delivery.

In this role you will manage CRM data, prepare quotations and commercial documents, and coordinate with Finance, Marketing, and Operations.

Qualifications

• Experience with CRM systems and maintaining data integrity in a fast-paced sales environment.
• Strong customer-facing communication and problem-solving abilities.
• Excellent organizational skills and ability to manage multiple tasks.

Responsibilities

• Support Account Managers throughout the sales cycle from qualification to quotation and order completion.
• Prepare quotations, pricing proposals, renewals, and commercial documentation.
• Maintain CRM data integrity and ensure accuracy of customer and sales records.

Skills

CRM software

Customer service

Organizational skills

Job description

Octave is seeking a Sales Support Representative to join our team based in Milan, Italy. This position reports to our Managing Director in Italy.

At Octave, we develop industry-leading software solutions that help customers design, build, and operate the world's infrastructure more efficiently. Our solutions support professionals across sectors including engineering, construction, manufacturing, government, utilities, geospatial, and public administration.

As a Sales Support Representative, you will play a critical role in supporting our Italian sales organisation, acting as a trusted partner to the Account Management team and helping ensure sales opportunities progress efficiently from initial engagement through to quotation and order processing. You will work closely with Account Managers, customers, and internal stakeholders to provide commercial, operational, and administrative support across the sales cycle.

This role is ideal for someone who enjoys working in a fast-paced commercial environment and who combines strong organisational skills with a customer-focused and proactive approach. You will serve as a key point of contact for customers and internal teams, helping to maintain excellent customer relationships while ensuring sales processes run smoothly.

This role is based in Milan with occasional travel as required. #LI-MP

Responsibilities

You will...

• Support Account Managers throughout the sales cycle, helping to progress opportunities from qualification through to quotation and order completion.
• Prepare quotations, pricing proposals, renewals, and commercial documentation in a timely and accurate manner.
• Maintain CRM data integrity, ensuring customer, opportunity, and sales information is accurate and up to date.
• Serve as a point of contact for customers when Account Managers are unavailable, responding to enquiries and coordinating follow-up activities.
• Build positive working relationships with customers and internal stakeholders.
• Assist with contract administration, sales documentation, and procurement-related activities.
• Coordinate with Finance, Customer Success, Marketing, Operations, and other internal teams to support customer requirements.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn .

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.