SALES SUPPORT OFFICER

Groupe Avril; Genova; On-site; EUR 28,000 - 42,000; Full time

Job summary

Groupe Avril is seeking a Sales Support Officer in Genova to act as the bridge between sales and customers. You will ensure the entire process from order entry to invoicing runs smoothly, with goods delivered on time per specs.

You will also be the first point of contact for issues and collaborate with multiple departments to guarantee customer satisfaction. The role requires accurate administrative skills and daily SAP usage, with English mandatory and German or Dutch as a professional asset.

Qualifications

• Requires accurate, structured admin support with attention to detail.
• Proficient use of SAP for order entry, tracking and invoicing.
• English language must be fluent with professional working knowledge of German or Dutch.

Responsibilities

• Provide administrative support for the sales team and contracts.
• Follow orders from entry to invoicing, ensure on-time delivery and correct specs.
• Enter contracts and orders in SAP and coordinate with planners, sales and logistics.
• Maintain flawless administration of files and assist colleagues as needed.

Skills

Administrative support

Order processing

Customer service

SAP daily use

Tools

SAP

Job description

We are looking for a: SALES SUPPORT OFFICER

atGENOVA

Work in your element

At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That's who we are and that's how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more.

Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team.

We are looking for a

As a sales support officer, you are the link betweensales and our customers. You ensure that the entire process, from order entryto invoicing, runs smoothly and that goods are delivered to the customer ontime and according to the agreed requirements. You are also the first point ofcontact in case of any issues and work closely with different departments toensure customer satisfaction.

• Youprovide administrative support for the activities of our sales team.
• Youfollow up on orders from initial contact through to invoicing and makesure that the requested goods are delivered on time and in line with therequired specifications, such as packaging, quality and delivery terms.
• Youfollow up on any delivery issues and complaints, anticipate potentialproblems as much as possible and take appropriate action in consultationwith the customer.
• Youenter contracts and orders in SAP, including sample requests, and followup on their further processing.
• Internally,you work closely with planners, sales managers and logistics teams.
  Youensure flawless administration of your own files and step in to supportcolleagues when they are absent.

You'll succeed if:

• You work accurately and in a structured way, and you enjoy providing strong administrative support. Knowledge of SAP is required, as you will use the system daily to process and follow up on orders and contracts.
• For this role, English is an absolute must, combined with a professional working knowledge of German or Dutch. You communicate clearly with colleagues, customers and internal stakeholders, and follow up proactively when information is missing or unclear.
• Experience in sales support, customer service or administration is a strong asset, but not a must. What matters most is your accuracy, reliability and willingness to learn.
• As the role is based in Genova, you are generally expected to work from the office.

Next to your skills, it is your drive and motivation that will make all the difference!

Your benefits:

Workingat Oleon is working in a growing and entrepreneurial company. Opportunities togrow & to develop yourself are imbedded in our organization and areavailable based on your proven personal performance & ambition.

Oleon is dedicated to fostering an inclusive environment that embraces all forms of diversity. We ensure equal opportunities in our recruitment and integration processes and ensure that you can be yourself in our professional environment.

Avril is present in consumer food, animal nutrition and expertise,renewable energy and chemistry, with a recorded revenue of 7,7 billion euro across 18 countries in 2024. The Group focusesits growth on a unique value-sharing model. Avril and its 8,400 employees, driven by its purpose, "Serving the Earth", are committedto addressing climate change and population growth challenges.

Joining Avril means choosing to work in a company that harmoniously brings together performance and responsibility, innovation and humbleness, the group and individuals. Avril: there is another way.