Sales & Aftersales Support- Leviat

CRH; Bergamo; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work option

Pension contribution

Health care / medical insurance

Learning & development support

Internal promotion opportunities

Job summary

Leviat is a global leader in construction accessories and engineered solutions, delivering post-sales support to ensure efficient order-to-delivery processes. The role focuses on customer experience, accuracy, and collaboration with Sales, Marketing, Engineering, and Operations.

As an entry-level, onsite position, you will work with CRM/ERP systems, supporting the Sales team and customers across the order lifecycle and aiming to improve service quality and delivery reliability.

Qualifications

• Experience in back office, customer service, or sales support (B2B preferred).
• Strong organizational skills and ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Strong communication skills with customers and internal teams.
• Experience with CRM, ERP, and reporting tools; English proficiency is a plus.

Responsibilities

• Support the Sales team and customers in post-sales activities and the order-to-delivery process.
• Ensure efficient and accurate handling of orders and delivery timelines.
• Collaborate with Sales, Marketing, Engineering, and Operations.

Skills

Back office

Customer service

Sales support

Communication skills

Attention to detail

English proficiency

Tools

CRM systems

ERP systems

Reporting tools

Job description

Country: Italy
Req ID: 524868
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Entry Level

At Leviat, you can build a future with a lasting legacy.

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.

Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com

Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.

At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.

Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.

Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.

Purpose Of The Role

To support the Sales team and customers in all post-sales activities, ensuring efficient and accurate management of the order-to-delivery process. This role is critical in enhancing customer experience and supporting business growth through reliable operational execution.

Key Tasks And Responsibilities

• Experience in back office, customer service, or sales support roles (B2B environment preferred)
• Strong organizational skills and ability to manage multiple priorities
• High level of accuracy and attention to detail
• Strong communication skills with both customers and internal stakeholders
• Experience with CRM, ERP systems, and reporting tools
• Problem-solving mindset with a proactive approach
• Good command of English Business, commercial, or technical background is a plus.

Key Stakeholders

• Sales and Business Development teams
• Marketing and Engineering
• Operations / Supply Chain / Logistics
• Customers and external sales rep.
• External service providers and logistics partners

Key Leadership Competencies

• Customer Focus
• Builds Collaborative Relationships
• Drives Results
• Resilience and Adaptability
• Decision Quality
• Attention to Detail

Key Functional Competencies And Relevant Experience

• Drives Results
• Strategic Mindset
• Builds Collaborative Relationships
• Resilience and Adaptability
• Customer Focus
• Decision Quality
• Courage to Act
• Cultivates Innovation

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.