Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Hermès; Monza; On-site; EUR 30,000 - 40,000; Full time

Job summary

A prestigious luxury brand in Monza is seeking a Sales & Service Specialist. The successful candidate will enhance customer satisfaction by managing After Sales and Client Services initiatives. Key responsibilities include daily operations support, resolving client issues, and ensuring compliance with company standards. Candidates should possess a Bachelor’s degree, experience in a similar role, and fluency in Italian and English. This is a full-time position requiring strong organizational skills and attention to detail.

Qualifications

• 1–2 years of experience in a similar role or environment.
• Availability, flexibility, and dynamism in a high-paced environment.
• Strong work ethic and positive attitude within the team.

Responsibilities

• Manage daily After Sales operations supporting store training.
• Collaborate with CX Manager to resolve client issues.
• Ensure compliance with company procedures.

Skills

Fluent in Italian

Fluent in English

Proficient in Microsoft Excel

Strong organizational skills

Attention to detail

Education

Bachelor’s degree in fashion or languages

Tools

Microsoft PowerPoint

Job description

Overview

Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1) at Hermès. The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.

Main Responsibilities

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
• Proactively identify client/department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

Profile / Qualifications

• This position is open to candidates belonging to protected categories (Art 1. Law 68/1999).
• Bachelor’s degree, preferably in fashion or languages.
• 1–2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.

Hermès Requirements

• Availability, flexibility and dynamism to function in a high‑pace environment.
• Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
• Team player mentality to build meaningful relationships and ability to work autonomously.
• Analytical thinker and innovative problem‑solver.
• Determined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.

About Hermès

Hermès is a French, family‑owned and independent house that employs thousands of people worldwide. The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry