Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Sardegna; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Sales Renewals Representative for North EMEA, based in Sardinia, Italy, with remote work options. You will own end-to-end renewal cycles, collaborate with sales and customer success, and identify upsell opportunities to support field sales.

Ideal candidates have a strong customer experience track record, CRM experience (Salesforce), and excellent communication skills. You will forecast renewals, participate in weekly forecasts, and help maintain renewal

Qualifications

• Proven track record in renewal, sales or customer service roles.
• Cybersecurity/IT industry exposure preferred.
• Strong written and verbal communication skills.

Responsibilities

• Identify renewal opportunities and preserve customer relationships.
• Collaborate with sales, partners and customer success on renewals.
• Forecast renewals, manage pipeline, and hit quota targets.

Skills

Renewals management

CRM experience

Customer experience

Time management

Communication

Tools

Salesforce

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel

Sales Renewals Representative (north EMEA) sassari, sardegna, it