Sales Operations Supervisor

Max Mara Fashion Group; Lombardia; On-site; EUR 42,000 - 62,000; Full time

Job summary

Max Mara Fashion Group seeks a Sales Operations Supervisor to oversee the sales process with reference customers, ensuring budgets and turnover while applying Brand guidelines to product selection. You will supervise the execution of customer purchase orders for quantity and quality, aligning with Brand instructions.

The role involves planning sales campaigns, supporting budget setting, and maintaining close contact with the showroom network to analyze trends and manage customer relationships in

Qualifications

• Fluent in Italian and English (spoken and written).
• Proven experience in showroom management within luxury retail.
• Experience in a luxury environment is highly preferred.
• Natural ability to build long-term, trust-based client relationships.
• Excellent organizational skills with multitasking and prioritization.
• Willingness to travel as required.

Responsibilities

• Supervise, execute, and guarantee all activities related to product management, space design, and sales campaigns for showrooms.
• Plan sales campaigns and assist in budgeting to achieve quantitative and qualitative objectives in terms of orders.
• Support Sales Direction in developing the reference market and channels (customers and sales).
• Verify correct execution of customer purchase orders in line with Brand instructions.
• Analyze assigned customers to define product assortments that maximize profits.
• Maintain contact with the network to analyze and report customer complaints and product trends.
• Keep knowledge of collection and seasonal projects updated.
• Contribute to sales team skills through training on products, customers, and sales techniques.
• Grow the reference market by identifying new business opportunities and expanding the customer portfolio.

Skills

Fluent Italian and English

Showroom management

Luxury environment experience

Relationship building

Organizational skills

Travel flexibility

Job description

The Sales Operations Supervisor is responsible for the sales process to reference customers in quantitative terms (budget, turnover, profitability) and qualitative terms (application of the Brand instructions in the choice of products), operating in line with the instructions received. The Sales Operations Supervisor supervises the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions regarding product choice are respected. The main objectives of the position include:

Job Description

The Sales Operations Supervisor is responsible for the sales process to reference customers in quantitative terms (budget, turnover, profitability) and qualitative terms (application of the Brand instructions in the choice of products), operating in line with the instructions received. The Sales Operations Supervisor supervises the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions regarding product choice are respected. The main objectives of the position include:

• Supervision, execution, and guarantee of all activities related to product management, space design, and, in general, preparation of sales campaigns for showrooms, including support in scheduling appointments with customers, in line with the Brand guidelines

• Upon request of the Management, planning of the sales campaign and support in defining the budget, ensuring the achievement of quantitative and qualitative objectives in terms of purchase orders

• Support the Sales Direction in developing the reference market and channel (customers and sales)

• Verifies the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions are respected

• Studies and processes a preliminary evaluation of assigned customers to define a product assortment compliant with the customer type and maximize company profits

• Maintains and promotes constant contact with the network to analyze, manage, and report any customer complaints and product trends

• Deepens and keeps their knowledge of the collection and seasonal projects constantly updated

• Contributes to the development of the sales team's skills through suitable online and offline training activities. These skills must include, in particular: products, customers, and sales techniques

• Develops the reference market by identifying new business opportunities and growing the assigned customer portfolio

Qualifications

• Fluent in Italian and English (spoken and written)

• Proven experience in showroom management

• Previous experience in a luxury environment is highly preferred

• A natural ability to build long-term, trust-based relationships with clients

• Excellent organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, deadline-driven environment

• Flexibility and willingness to travel