Sales Operations Supervisor

SmartRecruiters, Inc.; Milano; On-site; EUR 42,000 - 60,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Sales Operations Supervisor for our Milano showroom to manage the sales process, design showrooms, and lead campaigns in line with Brand guidelines.

You will schedule customer appointments and support campaign budgeting to hit both quantitative and qualitative targets. The ideal candidate has proven showroom management experience, particularly in luxury settings, with fluent Italian and English and strong organizational and relationship-building skills.

Qualifications

• Fluent in Italian and English (spoken and written).
• Proven showroom management experience.
• Luxury environment experience preferred.
• Natural ability to build long-term, trust-based client relationships.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Willingness to travel.

Responsibilities

• Oversee the sales process for reference customers in budgeted terms and align with Brand product guidelines.
• Supervise product management, space design, and showroom sales campaigns, including scheduling with customers.
• Plan sales campaigns and support budgeting to achieve quantitative and qualitative targets.
• Support Sales Direction in developing the reference market and channels (customers and sales).
• Verify correct execution of customer purchase orders in terms of quantity and quality, respecting Brand instructions.
• Evaluate assigned customers to define a compliant product assortment maximizing company profits.
• Maintain active contact with the network to analyze and report customer complaints and product trends.
• Keep knowledge of the collection and seasonal projects up to date.
• Contribute to the development of the sales team's skills through online and offline training on products, customers, and sales techniques.
• Develop the reference market by identifying new business opportunities and growing the assigned customer portfolio.

Skills

Relationship building

Organizational skills

Multitasking

Travel flexibility

Communication skills

Job description

The Sales Operations Supervisor is responsible for the sales process to reference customers in quantitative terms (budget, turnover, profitability) and qualitative terms (application of the Brand instructions in the choice of products), operating in line with the instructions received. The Sales Operations Supervisor supervises the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions regarding product choice are respected.

The main objectives of the position include:

Supervision, execution, and guarantee of all activities related to product management, space design, and, in general, preparation of sales campaigns for showrooms, including support in scheduling appointments with customers, in line with the Brand guidelines

Upon request of the Management, planning of the sales campaign and support in defining the budget, ensuring the achievement of quantitative and qualitative objectives in terms of purchase orders

Support the Sales Direction in developing the reference market and channel (customers and sales)

Verifies the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions are respected

Studies and processes a preliminary evaluation of assigned customers to define a product assortment compliant with the customer type and maximize company profits

Maintains and promotes constant contact with the network to analyze, manage, and report any customer complaints and product trends

Deepens and keeps their knowledge of the collection and seasonal projects constantly updated

Contributes to the development of the sales team'sskills through suitable online and offline training activities. These skills must include, in particular: products, customers, and sales techniques

Develops the reference market by identifying new business opportunities and growing the assigned customer portfolio

Qualifications

Fluent in Italian and English (spoken and written)

Proven experience in showroom management

Previous experience in a luxuryenvironment is highly preferred

A natural ability to build long-term, trust-based relationships with clients

Excellent organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, deadline-driven environment

Flexibility and willingness to travel