Floor supervisor Boutique Lusso

Retail Search Srl; Lombardia; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Sales commission scheme

Job summary

Retail Search Srl in Milan is seeking a Floor Supervisor to drive commercial performance, deliver exceptional client experiences, and ensure operational excellence on the sales floor.

Reporting to Store Manager, you will lead the team, coach staff, manage scheduling, inventory, and CRM initiatives, and collaborate to meet store objectives.

Qualifications

• 3+ years in luxury retail floor supervision or leadership.
• Proven ability to drive sales and KPI metrics.
• Fluent Italian and English.
• Advanced MS Office skills.
• Strong organizational and communication skills.

Responsibilities

• Uphold Sales and Service standards to deliver memorable client experiences.
• Drive sales and productivity through KPI management.
• Lead by example to motivate and develop the team.
• Support recruitment, onboarding and development of talent.
• Coach and develop staff with CRM/CEM practices.
• Oversee daily boutique operations, including scheduling, inventory, cash handling.
• Analyze sales data to identify opportunities and plan actions.
• Ensure visual merchandising and brand standards.
• Collaborate with the manager to foster a positive, performance-driven environment.

Skills

Floor supervision

Team leadership

Sales analytics

Excel advanced

Bilingual Italian-English

Customer service

Tools

Excel

Word

Outlook

Job description

We are looking for a Floor Supervisor to join our team in Milan.

As a key member of the boutique leadership team, the Floor Supervisor will play a critical role in driving commercial performance, delivering an exceptional client experience and ensuring operational excellence across all areas of the business. Acting as a role model on the sales floor, this individual will inspire and develop the team, foster a client-centric culture and contribute to the achievement of store objectives through effective leadership and execution.

Reporting to the Store Manager and Assistant store manager, the Floor Supervisor will collaborate closely with colleagues to elevated standards of service, operational efficiency, and brand representation.

Your Impact

• Consistently embody and promote Sales and Service standards, ensuring an exceptional and memorable client experience at every touchpoint.
• Drive sales performance and productivity through proactive management of key performance indicators, including Sales, UPT, Conversion Rate, Client Data Capture, Productivity, and Inventory metrics.
• Lead by example on the sales floor, motivating and inspiring the team to achieve individual and collective objectives.
• Support the recruitment, onboarding, and development of high-performing talent capable of driving business results while delivering outstanding customer service.
• Coach, mentor, and develop team members, ensuring full compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling excellence standards.
• Oversee daily boutique operations, ensuring efficiency, accuracy, and the protection of company assets through effective scheduling, inventory control, cash management, shipping and receiving activities, and adherence to corporate policies and procedures.
• Analyse sales and productivity reports to identify opportunities, implement action plans, and support sustainable business growth.
• Ensure visual merchandising and operational standards are consistently maintained in line with brand guidelines.
• Collaborate with the other Manager to cultivate a positive, inclusive, and performance-driven team environment.

Qualifications

• Minimum of 3 years' experience within luxury retail, including proven success in floor supervision and team leadership roles.
• Strong commercial acumen with a demonstrated ability to drive sales performance and exceed business objectives.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Fluent Italian and English, both written and spoken; additional languages are considered a strong asset.
• Excellent analytical skills, with the ability to interpret business performance metrics and translate insights into actionable strategies.
• Strong organizational skills and meticulous attention to detail.
• Outstanding interpersonal, communication, and stakeholder management skills.

Employment under the CCNL Commercio collective agreement.

Gross annual salary range: €35,000-€40,000, depending on relevant experience, skills, and internal equity considerations.

Competitive sales commission scheme linked to store performance.