Luxury Showroom Sales Operations Lead

SmartRecruiters, Inc.; Milano; On-site; EUR 42,000 - 60,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Sales Operations Supervisor for our Milano showroom to manage the sales process, design showrooms, and lead campaigns in line with Brand guidelines.

You will schedule customer appointments and support campaign budgeting to hit both quantitative and qualitative targets. The ideal candidate has proven showroom management experience, particularly in luxury settings, with fluent Italian and English and strong organizational and relationship-building skills.

Qualifications

• Fluent in Italian and English (spoken and written).
• Proven showroom management experience.
• Luxury environment experience preferred.
• Natural ability to build long-term, trust-based client relationships.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Willingness to travel.

Responsibilities

• Oversee the sales process for reference customers in budgeted terms and align with Brand product guidelines.
• Supervise product management, space design, and showroom sales campaigns, including scheduling with customers.
• Plan sales campaigns and support budgeting to achieve quantitative and qualitative targets.
• Support Sales Direction in developing the reference market and channels (customers and sales).
• Verify correct execution of customer purchase orders in terms of quantity and quality, respecting Brand instructions.
• Evaluate assigned customers to define a compliant product assortment maximizing company profits.
• Maintain active contact with the network to analyze and report customer complaints and product trends.
• Keep knowledge of the collection and seasonal projects up to date.
• Contribute to the development of the sales team's skills through online and offline training on products, customers, and sales techniques.
• Develop the reference market by identifying new business opportunities and growing the assigned customer portfolio.

Skills

Relationship building

Organizational skills

Multitasking

Travel flexibility

Communication skills

Job description

SmartRecruiters, Inc. is seeking a Sales Operations Supervisor for our Milano showroom to manage the sales process, design showrooms, and lead campaigns in line with Brand guidelines.

You will schedule customer appointments and support campaign budgeting to hit both quantitative and qualitative targets. The ideal candidate has proven showroom management experience, particularly in luxury settings, with fluent Italian and English and strong organizational and relationship-building skills.