Sales Development Representative (Italian/English)

Welcome Pickups; Italia; In loco; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vibrant and fresh work environment

Flexible work-from-home policy

L&D personal budget

Private Insurance Plan

+4 extra PTO days annually

Join the next big thing at groundLevel

Descrizione del lavoro

Welcome Pickups is seeking a Sales Development Representative (Italian/English) to drive outbound prospecting and qualify inbound leads for its B2B services. You will build outreach campaigns, engage hotels, property managers, and travel partners, and schedule meetings for Account Executives.

You will manage lead data in HubSpot, collaborate with Marketing and BD teams, and continuously optimize messaging and workflows to scale the sales funnel.

Competenze

• Bachelor's degree in Business, Marketing, or related field.
• Fluency in English and Italian (written and spoken).
• Minimum 2 years in B2B outbound sales or related role in travel/tech (SaaS).
• Proficient in HubSpot or other CRM tools for sequences and automation.
• Strong analytical mindset with data-driven decision making.
• Proven ability to drive sales processes from plan to close.

Mansioni

• Outbound prospecting to hotels, property managers, travel agents, and other segments to generate new business.
• Schedule virtual or physical meetings for executives with qualified leads.
• Log all interactions in the CRM and manage workflows.
• Collaborate with Marketing and Sales teams to improve lead quality and messaging.
• Analyze outreach performance and experiment with strategies to improve bookings.

Conoscenze

B2B outbound sales

Lead generation

CRM tools

HubSpot

English

Italian

Analytical thinking

Communication skills

Team collaboration

Formazione

Bachelor's degree in Business/Marketing or related field

Strumenti

HubSpot

Descrizione del lavoro

Responsibilities

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
• Over 2.5 million happy travellers every year

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Sales Development Representative (Italian/English) at Welcome Pickups, you will primarily focus on outbound prospecting; proactively identifying and reaching out to potential clients such as hotels, property managers, travel agents, and other target segments via phone, email, and other channels to generate new business interest in Welcome Pickups' B2B services. You will also engage and qualify inbound leads received from Marketing, ensuring a consistent, high-quality experience regardless of how a prospect enters the pipeline. You will be responsible for engaging potential clients, qualifying their suitability, and scheduling virtual or physical meetings with Business Development Managers. By leading with outbound prospecting and supporting inbound engagement where needed, you will play a key role in expanding Welcome Pickups' client base and driving the scalability of the B2B sales funnel.

Responsibilities

Outbound Prospecting & Lead Qualification

• Proactively identify and reach out to prospective clients - hotels, property managers, travel agents, and other target segments - via phone, email, and other channels to generate new business interest
• Build and run structured outbound sequences and cadences, adjusting approach and messaging to maximize response and conversion rates
• Engage and qualify inbound leads received from Marketing promptly via email, phone, or other communication channels
• Introduce Welcome Pickups' services, conduct discovery conversations, and build rapport with prospects
• Qualify leads based on predefined criteria, such as business size, industry, and readiness to collaborate

Appointment Scheduling

• Book virtual or physical meetings for Account Executives (Business Development Managers) with qualified leads
• Coordinate meeting times and ensure all relevant details are documented in the CRM system
• Provide Business Development Managers with a detailed summary of the lead's needs, challenges, and interests

CRM & Workflow Management

• Log all lead interactions and updates in the CRM (HubSpot) with accuracy and consistency
• Track lead progress and follow up with unresponsive contacts as needed
• Use automation tools and workflows to manage communication and reminders

Collaboration With Other Teams

• Partner with Marketing to ensure alignment on inbound lead qualification criteria and feedback on lead quality
• Work closely with Business Development Managers to refine messaging and ensure a smooth handover process
• Share insights on prospect and lead behavior and trends to support strategy adjustments

Continuous Improvement

• Analyze outreach and scheduling performance metrics to identify areas for improvement
• Experiment with messaging, outreach techniques, and workflows to increase meeting booking rates
• Stay informed about Welcome Pickups' services and market trends to provide value in conversations with leads

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• Excellent written and verbal communication skills in both English & Italian
• At least 2 years of track record in B2B outbound sales and lead generation in the travel and/or technology (SaaS) industry as a sales development representative, business developer, sales executive, or a relevant role
• Proficiency in HubSpot, particularly in managing sequences, lead generation tools, and sales automation technologies, or any other CRM tools
• Analytical thinking & data-driven mindset with a strong ability to analyze complex data and make informed strategic decisions
• Proven ability to drive sales processes from plan to close
• Advanced interpersonal skills for building, developing, and managing relationships with partners
• Self-motivated with the ability to work independently; strong sense of ownership
• Familiarity with the travel & hospitality industry will be a great plus
• Uncompromising attention to detail
• Ace problem-solving skills
• Excellent team player with strong leadership skills
• A friendly and upbeat personality
• Digital native: fluent in web and digital technologies
• Exceptional communication skills and ability to work across groups and geographies

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join "the next big thing" at ground level