Sales Manager

DOLCE&GABBANA; Lombardia; Sur place; EUR 40 000 - 45 000; Plein temps

Résumé du poste

Dolce&Gabbana in Milan’s Montenapoleone boutique invites an experienced Sales Manager to drive sales and nurture a sophisticated international client base.

The role focuses on leadership, coaching the team to achieve brand standards, and maintaining exceptional client experiences in-store.

Qualifications

• 5+ years of luxury retail leadership experience.
• Fluency in Italian and English.
• Strong CRM, clienteling and brand standards knowledge.

Responsabilités

• Achieve boutique sales targets and drive performance.
• Develop and maintain relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily boutique operations, including Visual Merchandising and stock management.

Connaissances

Leadership

Customer service

Communication

Italian

English

Outils

CRM

Clienteling

Visual Merchandising

Description du poste

About Us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products. The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Sales Manager (m/f/d)

Location: Milan, Montenapoleone

About Us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products. The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Job Description

The selected candidate will join our boutique in Montenapoleone, serving a sophisticated and international clientele.

The Sales Manager will be responsible for driving sales performance, developing client relationships, coaching the team and ensuring an exceptional client experience in line with brand standards.

Key Responsibilities

• Achieve boutique sales targets and drive commercial performance.
• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily boutique operations, including Visual Merchandising and stock management.

Requirements

• 5+ years of experience in luxury retail, including experience in a leadership role.
• Strong passion for luxury and customer service.
• Fluency in Italian and English; additional languages are a plus.
• Strong knowledge of CRM, Client Ceremony and luxury retail standards.
• Excellent leadership, communication and commercial skills.

Offer

Contract type: Permanent Contract

Working hours: Full-time

Work mode: On-site

Applicable Collective Agreement (CCNL): CCNL Commercio – II Level

Indicative salary range: Gross Annual Salary €40,000–€45,000 + MBO.

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.