Sales Assistant - Rome

Golden Goose Group; Roma; On-site; EUR 26,000 - 30,000; Full time

Job summary

Golden Goose Group in Rome is seeking a Sales Assistant (Style Maker) to craft personalized Golden total looks and convey the brand heritage. You will engage customers, provide product insights, and build lasting relationships across omnichannel channels while maintaining store presentation and operations.

Fluency in Italian and English, 1–3 years in luxury retail, and a proactive selling approach are essential.

Qualifications

• Fluency in Italian and English.
• 1–3 years of luxury retail experience.
• Strong selling techniques and client focus.
• Good presentation and interpersonal skills.
• Ability to monitor industry trends and local market.

Responsibilities

• Assist customers by crafting personalized dream looks and driving sales.
• Provide product knowledge and upsell/cross-sell.
• Foster lasting relationships through omnichannel engagement and personalized offers.
• Contribute to store presentation and visual standards.
• Support store operations, opening/closing, inventory, and GDPR/safety compliance.

Skills

Fluent Italian & English

Customer service

Selling techniques

Team player

Interpersonal skills

Communication skills

Trend awareness

Tools

Golden App

Salesforce

Xstore

Stealth

Job description

DESCRIPTION

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Rome

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.

Salary Range: 26.000€ - 30.000€ RAL; 4° livello CCNL Commercio