Rome Driver Operations Lead

Intelligent Apps GmbH; Roma; In loco; EUR 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Short term EU work policy

Employee assistance program

Descrizione del lavoro

Freenow in Rome is seeking a Driver Operations Executive to support ground operations and onboarding for drivers. You will be the face of the platform, ensuring compliant onboarding and training while gathering insights to improve the driver and passenger experience.

The role requires 1-3 years in operations or fleet coordination, strong communication, and fluency in Italian with advanced English for internal reporting. The package includes local benefits and a competitive salary.

Competenze

• 1-3 years of experience in operations, fleet coordination, account management, or high-touch customer experience within a fast-moving marketplace or logistics environment.
• Fluent Italian is required due to regular interaction with local drivers; advanced English is required for internal communication and reporting.

Mansioni

• Own the day-to-day operations of the Rome Driver Office. Act as the face of the platform to execute onboarding, compliance checks, and advanced training protocols.
• Leverage close contact with the local reality and driver behaviors to identify product bugs, UI friction, and bottlenecks; translate insights into feedback for Product and Central Operations.
• Monitor field data to protect core KPIs and implement corrections when supply health indicators deviate.
• Support service quality by ensuring operations align with company standards and guidelines.
• Coordinate driver communications, updates, and promotions to stabilize fleet density during peak hours and events.

Conoscenze

Strong communication skills

Google Sheets

Google Slides

Fluent Italian

Advanced English

Operations experience

Strumenti

Google Sheets

Google Slides

Descrizione del lavoro

Freenow in Rome is seeking a Driver Operations Executive to support ground operations and onboarding for drivers. You will be the face of the platform, ensuring compliant onboarding and training while gathering insights to improve the driver and passenger experience.

The role requires 1-3 years in operations or fleet coordination, strong communication, and fluency in Italian with advanced English for internal reporting. The package includes local benefits and a competitive salary.