Driver Support & Operations Specialist

Freenow; Roma; In loco; EUR 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

WeRoad partnership

Birthday off

Descrizione del lavoro

Freenow in Rome is seeking a Driver Operations Executive to support ground operations, onboarding, and driver relations. You will act as the face of the platform for onboarding, compliance, and day-to-day operations from our Rome Driver Office.

Based in Rome, you will monitor KPIs, drive improvements, and coordinate driver communications while ensuring service quality and collaboration with Product and Central Operations teams. Fluency in Italian and strong data skills are essential.

Competenze

• 1-3 years of experience in operations, fleet coordination, account management, or high-touch customer experience within a fast-moving marketplace or logistics environment.
• Fluent Italian is required; advanced English for internal communication and reporting.
• Proficiency in Google Sheets and Google Slides, with the ability to analyze data and derive actionable insights.

Mansioni

• Own the day-to-day operations of the Rome Driver Office, onboarding, compliance checks, and training protocols.
• Identify product bugs and operational bottlenecks, translating real-world usage into feedback for Product and Central Operations.
• Monitor field data to protect core marketplace KPIs and implement corrective actions when targets are off.
• Coordinate driver communications and localized updates to stabilize fleet density during peak hours and events.
• Support service quality by ensuring operations align with company standards and guidelines.

Conoscenze

Onboarding experience

Compliance knowledge

Data analysis

Communication skills

Organization

Strumenti

Google Sheets

Google Slides

Descrizione del lavoro

: Come and join us in Rome!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

Location

Rome

We are looking for a Driver Operations Executive to support ground operations in Rome. In this role, you will act as a key point of contact for the driver community, supporting onboarding, compliance, and day-to-day operations while contributing to service quality and operational improvements.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own the day-to-day operations of the Rome Driver Office. Act as the face of the platform to execute onboarding, compliance checks, and advanced training protocols, ensuring a professional and trusted relationship with the taxi sector
• Leverage your close contact with the local reality and driver behaviors to identify product bugs, user interface friction, and operational bottlenecks. Map these real-world app usage patterns into actionable feedback for Product and Central Operations teams to improve the overall passenger and driver experience
• Monitor qualitative and quantitative field data to protect core marketplace KPIs. Implement immediate operational corrections when local supply health indicators deviate from targets
• Support service quality by ensuring operations align with company standards and guidelines
• Coordinate and run localized driver communications, operational updates, and supply-side promotions designed to stabilize active fleet density during peak hours and high-demand city events

TO BE SUCCESSFUL IN THIS ROLE:

• 1-3 years of experience in operations, fleet coordination, account management, or high-touch customer experience within a fast-moving marketplace or logistics environment
• Strong communication skills, both in-person and over the phone, with the ability to manage challenging situations professionally
• Proficiency in Google Sheets and Google Slides, with the ability to analyze data and derive actionable insights
• Fluent Italian is required due to regular interaction with local drivers; advanced English is required for internal communication and reporting
• Ability to work in a structured and organized manner, manage priorities, and adapt to changing operational needs

The pay range for this position is 24,000 - 28,000 EUR, annual gross, not inclusive of benefits. This range reflects the expected for the role and will be based on relevant experience, skills and qualifications. Your recruiter will be happy to provide more details about the overall compensation and benefits package during the hiring process

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work.

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?