Revenue & Reservation Supervisor

Borgo Pignano Florence

Italia

In loco

EUR 30.000 - 35.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Generatore di candidature

Trasforma questo ruolo in un colloquio — un curriculum e una lettera di presentazione personalizzati in base a ciò che cerca questo datore di lavoro.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Permanent contract

Staff canteen

50% discount at sister hotels

Training & rewards

Descrizione del lavoro

Borgo Pignano Florence cerca un Revenue & Reservation Supervisor per l’apertura di un luxury retreat situato vicino al centro storico di Firenze. Garantisce l’applicazione degli standard di Revenue & Reservation e contribuisce a posizionare la proprietà tra le boutique di lusso.

Il candidato riporterà al Cluster Sales & Marketing Director e si occuperà di gestire prenotazioni, revenue management e coordinamento interdipartimentale per offrire un’esperienza impeccabile agli ospiti.

Competenze

A partire da una laurea pertinente, esperienza nel settore è preferita.

Mansioni

Gestire richieste di prenotazione provenienti da tutti i canali, assicurando conformità agli standard aziendali.
Gestire le condizioni di prenotazione, pagamenti e tariffe; coordinarsi con Front Office e altri dipartimenti.
Supervisionare attività quotidiane del reparto, formare lo staff e implementare processi SOP.
Collaborare con Revenue Management per strategie di prezzo e forecast.
Garantire qualità dei dati nei sistemi PMS/CRM/GDS ed eseguire reporting.

Conoscenze

Excellent verbal and written English

Attention to detail

Organizational skills

Commercial mindset

Proactive attitude

References available

Formazione

Bachelor’s Degree in Economics or Tourism Science

Master in Revenue Management (preferred)

Strumenti

Opera Cloud

Cendyn

SynXis

GDS

Lighthouse

Duetto

Excel

Google Workspace

Descrizione del lavoro

Revenue & Reservation Supervisor

Salary : €30,000 - 35,000 yearly

Azienda : Borgo Pignano Florence Tipo Lavoro : Full Time Italy

Descrizione Lavoro - Revenue & Reservation Supervisor

Descrizione dell'azienda

Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi. Un’oasi di relax e raffinatezza nel cuore della Toscana.

Descrizione del lavoro

PURPOSE OF THE JOB

For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.

REPORTS TO: Cluster Sales & Marketing Director

MAIN DUTIES & RESPONSIBILITIES

Work side by side with the Reservation Manager in the following:

Reservations:

Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards
Ensure timely management of correspondence in accordance with company timelines and standards.
Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests
Verify booking conditions, payment methods, and correct sales rates.
Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests
Control and manage the "daily trace" on a daily base
Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany

Revenue Management:

Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties
Monitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel, identifying variances and opportunities for improvement
Update rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channels
Optimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performance
Prepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary.
Maintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate products

System, Distribution and Data quality:

Ensure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality.
Create and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards.
Guarantee that availability, pricing, descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues.
Maintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures.

Operational Coordination and Guest Experience:

Proactively collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless, personalized guest stay.
Handle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up.
Maintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable).
Stay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams.
Ensure elegant, accurate, and consistent communication aligned with Borgo Pignano's positioning, creating a positive impression from the very first point of contact.

Supervision and Standards:

Supervise daily department activities during the shift, setting operational priorities and verifying accuracy, timing, and proper handling of pending tasks.
Support the onboarding and training of the team on reservation procedures, revenue strategies, software systems, and service standards.
Assist in drafting, updating, and implementing SOPs, promoting procedural consistency and information sharing between the two properties.
Participate in operational briefings, departmental meetings, and training sessions, reporting results, critical issues, and operational needs to the line manager.
Collaborate with Finance on payments, deposits, commissions, refunds, and administrative anomalies.

Qualifiche

JOB REQUIREMENTS:

Technical Knowledge of Key Management Systems: