Retail Supervisor Estero

Max Mara Fashion Group; Reggio Emilia; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Max Mara Fashion Group is seeking a Retail Supervisor for its Italian operations. The role focuses on achieving budgeted targets and protecting the Brand image across its reference stores in line with company standards.

You will analyze store performance and provide tactical, timely responses to diverse local needs. The ideal candidate has 1–2 years of experience in similar roles, strong English (C1) skills, and is fully available to travel.

Competenze

• Good Knowledge of English (C1).
• Analytical skills.
• Full availability to travel.
• Previous experience in the role (at least 1-2 years).

Mansioni

• Achieves business targets (budget, turnover, profitability) and promotes growth of stores in its reference area, in compliance with company guidelines.
• Manages all costs consistently with the allocated budget.
• Maintains and improves the image of the points of sale and guarantees customer service level in line with Brand standards.
• Manages POS staff selection, development and task assignment aligned with business objectives.
• Monitors activities in stores to implement quick solutions while staying aligned with business objectives.
• Promotes staff knowledge through training on products, customers, sales techniques, and Brand touchpoints.
• Manages resources (people, costs and investments).
• Promotes digital technologies within the role for process management and stakeholder relations.
• Advocates sustainable development practices across environment, processes and community.

Conoscenze

English C1

Analytical skills

Travel availability

Descrizione del lavoro

The Retail Supervisor is responsible for managing all the sales outlet activities assigned to them. Guaranteeing that the quantitative objectives (budget, turnover, profitability) and qualitative objectives (Brand image) defined are achieved, in line with the Brand guidelines and company standards. The core responsibilities of the role include: 1) guaranteeing that quantitative and qualitative objectives of the reference stores are achieved in economic terms (budget, turnover, profitability) and in terms of the correct Brand image; 2) analyzing and conducting "diagnostic" studies to provide a rapid response (tactically) based on the specific needs and context of the stores, focusing on a long-term strategy. In the case of DOS (Directly Operated Stores) or Concessions, they are directly responsible for resources (people, costs, investments).

• 1.01 Achieves business targets (budget, turnover, profitability) and promotes the growth of stores in its reference area, in compliance with company guidelines
• 1.02 Manages all costs consistently with the allocated budget
• 1.03 Maintains and improves the image of the points of sale, the performance of the staff, the products, guaranteeing the customer a level of service in line with company standards and the philosophy of the Brand
• 1.04 Manages and controls the staff of the POS in terms of selection, development and assignment of adequate tasks and targets, in accordance with the business objectives and performance expectations of the stores in the assigned area
• 1.05 Monitors ongoing activities in the stores, both proactively and reactively, in order to implement quick solutions that allow you to maintain in line with business objectives
• 1.06 Is responsible for enhancing staff knowledge through suitable training activities, such as: products, customers, sales techniques, coordination of store activities with the other touchpoints of the Brand
• 1.07 Manages, coordinates and controls the assigned resources (people, costs and investments)
• 1.08 Promotes the development of Role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's Responsibilities
• 1.09 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
• 1.10 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as an interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community

Qualifications

• Good Knowledge of English (C1)
• Analytical skills
• Full availability to travel
• Previous experience in the role (at least 1- 2 years)

Additional Information

The expected Gross Annual Salary (RAL) range for the position is between €25.000,00 and €30.000,00 governed by an Individual Employment Contract (industrial sector). The specific salary will be defined based on skills, experience, qualifications, and gender-neutral internal equity criteria.