Store Manager

Azienda Anonima Retail; Roma; On-site; EUR 35,000 - 40,000; Full time

Job summary

Azienda Anonima Retail's flagship store in Rome is seeking a Store Manager to lead a high-performing team, deliver exceptional customer experience, and drive sales targets.

You will oversee daily operations, manage inventory and staffing, and act as a role model on the shop floor. Fluent English and 5+ years in premium or luxury retail are expected; a permanent, full-time contract with a €35,000–€40,000 gross annual salary.

Qualifications

• At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level.
• Experience in all aspects of store management and exceptional customer-oriented interactions to create outstanding customer service experiences.
• Leadership skills and the ability to build, manage, and collaborate within a team, with strong organizational abilities.
• Strong communication skills, effective in interacting with the team, colleagues, and senior management.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Promote and delivers excellent in customer in-store experience.
• Ensure that the team understands customer needs, providing consistently high-quality service.
• Ensure the team’s excellence in selling techniques and styling ability.
• Be active and present on the shop floor, acting as a role model and engaging with customers and team members.
• Monitor and analyze sales analytics, budgets, and forecasts to optimize performance.
• Provide clear daily, weekly and monthly sales targets with the team, and follow up on achievement.
• Provide hierarchy with clear and regular insights regarding store performance.
• Oversee daily store operations, including inventory management and cash handling, in compliance with company policies.
• Communicates efficiently within the company about store needs for support and opportunities for business acceleration.
• Manage staff scheduling, ensuring appropriate staff coverage.
• Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork.
• Foster a culture of constructive feedback and ensure the policies are understood by all team members.

Skills

Leadership

Communication

Customer service

Team management

Fluent English

Job description

For our flagship store in Roma, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.

Key Responsibilities

Excellent customer experience

• Promote and delivers excellent in customer in-store experience;
• ensure that the team understands customer needs, providing consistently high-quality service;
• ensure the team’s excellence in selling techniques and styling ability;
• be active and present on the shop floor, acting as a role model and engaging with customers and team members.

Drive for results

• Monitor and analyze sales analytics, budgets, and forecasts to optimize performance;
• provides clear daily, weekly monthly sales targets with the team, as well as each individual team member, and follows up regularly on achievement;
• provide hierarchy with clear and regular insights regarding the store performance.

Store Management

• Oversee daily store operations, including inventory management and cash handling, in compliance with company policies;
• communicates efficiently within the company, about the store needs for support in order to perform better, as well as opportunities for business acceleration;
• manage staff scheduling, ensuring appropriate staff coverage.

People leadership

• Lead, inspire and support the store team, fostering high energy,motivation and a strong spirit of teamwork;
• foster a culture of constructive feed-back in the team;
• ensure the company’s policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required

• At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level;
• experience in all aspects of store management and exceptional customer-oriented interactions, with the aim of creating outstanding customer service experiences and relationships;
• leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organizational abilities;
• strong communication skills, effective in interacting with the team, colleagues, and senior management;
• fluent in English ((knowledge of additional languages will be considered a plus).

Offer Conditions

• Permanent employment contract

• Working hours: Full-time

• Level I under the Italian National Collective Bargaining Agreement for Employees in the Tertiary, Distribution and Services Sectors (CCNL Commercio – Confcommercio).

• Salary Package: Approximately €35.000–€40.000 gross annual salary (RAL), depending on the overall assessment of the candidate’s profile and experience.