Restaurant & Bar Supervisor - Lead Guest Experience

Meliá Hotels International; Milano; In loco; EUR 24.000 - 27.000; Tempo pieno

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Descrizione del lavoro

Meliá Hotels International in Milano is seeking a Restaurant & Bar Supervisor to oversee daily restaurant and bar operations, leading the team during shifts and ensuring exceptional guest experiences.

You will manage service standards, monitor opening and closing procedures, coordinate with Kitchen and Front Office, and support onboarding and training of team members, all while promoting Meliá's service culture.

Competenze

• Excellent guest service and communication skills.
• Good knowledge of restaurant and bar operations.
• Fluent in both Italian and English.
• Ability to work in a fast-paced environment with flexibility and attention to detail.

Mansioni

• Supervise the daily operations of the restaurant and bar outlets, ensuring excellent service standards.
• Lead, motivate and support the Food & Beverage team during each shift.
• Ensure compliance with Meliá operational standards, hygiene and safety procedures.
• Monitor opening, closing and operational checklists.
• Oversee inventory control, equipment maintenance and outlet presentation.
• Handle guest requests and resolve complaints promptly, ensuring an exceptional guest experience.
• Support the Restaurant Manager in achieving departmental objectives, quality standards and financial targets.
• Collaborate with Kitchen, Front Office and other hotel departments to ensure seamless service.
• Support onboarding, training and development of team members.
• Promote Meliá's service culture and contribute to continuous improvement initiatives.

Conoscenze

Excellent guest service

Communication skills

Restaurant and bar operations

Fluent Italian and English

Fast-paced environment adaptability

Descrizione del lavoro

Meliá Hotels International in Milano is seeking a Restaurant & Bar Supervisor to oversee daily restaurant and bar operations, leading the team during shifts and ensuring exceptional guest experiences.

You will manage service standards, monitor opening and closing procedures, coordinate with Kitchen and Front Office, and support onboarding and training of team members, all while promoting Meliá's service culture.